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Motive Communications Becomes A SSPA Horizons 2002 Gold Sponsor(San Diego, CA September 11, 2001) - The Service & Support Professionals Association (SSPA) announced today that Motive Communications, Inc. (www.motive.com), the leading provider of intelligent service software, has registered as a Gold Sponsor of the SSPA Horizons 2002 World Conference, October 1-4, 2001, in Savannah, Georgia. The SSPA Conferences offer opportunities to some of the key vendors in the IT industry to showcase their products and services, face-to-face, to a select group of executives attending the conference.“We are excited about having Motive as a gold sponsor for our Horizons 2002 event,” said Bill Rose, SSPA Founder/Executive Director. “Motive provides world-class customer service solutions and their sponsorship will allow them to showcase their products at our Savannah event.” Motive helps companies compete and win in their markets through superior customer service. Companies today are faced with potentially opposing objectives: increase growth by acquiring and retaining more customers, but at the same time, reduce operating costs associated with customer service and support. Motive uniquely enables companies to achieve both goals by building automated service capabilities into products and processes to answer questions and solve problems. Motive solutions, which have been implemented by some of the world’s largest computer manufacturers, financial services companies, and communications providers, increase customer satisfaction while reducing customer support costs. “Motive’s gold sponsorship at SSPA’s Horizons 2002 World Conference provides opportunities to interact with and introduce our solutions to attending service executives,” said Anna Clepper, Motive’s vice president of marketing. “We are looking forward to having a strong presence at the event as well as showcasing the power of Motive’s solutions to the technical support industry.” As a corporate sponsor of the SSPA Horizons 2002 World Conference, a company benefits by reaching key executives in the technical support industry, technical support professionals, members who supply resources, services, and products and organizations that are leading the way to the future of customer service. The Horizons 2002 is an excellent vehicle for exhibiting, corporate visibility, and marketing to those professionals who decide or influence the purchases of products and services for their organization. The SSPA has established several levels of Sponsorship opportunities, including a Special STAR Award Sponsorship, Gold, Silver and Bronze levels. The costs for each level is different commensurate with the benefits received. For more information on becoming a Sponsor, please send an email to Brandon Walters at bwalters@supportgate.com or call 858.674.5491. The SSPA Horizons 2002 World Conference includes executives representing Motive Communications, EMC Corporation, Support.com, Compaq Computer, McKesson/HBOC, Software Spectrum, Cognos, Mercury Interactive and many others who will make presentations on topics including “Are You Ready For Customer-Powered Service’, “Breakthroughs in Customer Support: Using Technology to Build Customers For Life”; “The Top Ten Steps In Developing a World-Class Web Site”; “The Future of Tech Support”; “The eSupport Revolution”; “Multilinqual eSupport: The Language of eSupport Is Not Just English Anymore” and many others. For a complete Agenda, visit www.supportgate.com. About Motive Communications Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive’s ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, Compaq Computer Corporation, Dynegy Inc., EarthLink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Merrill Lynch, Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining their markets and making service an integral part of the customer experience. Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at www.motive.com. Motive employment opportunities can be found at http://jobs.motive.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendors Alliance, (SVA) and the SSPA Professionals Membership. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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