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SSPA Conference @ Savannah - Best Practices User Workshop(San Diego, CA September 4, 2002) – The Service & Support Professionals Association (SSPA) announced today the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah, to be held September 30-October 2, 2002 in Savannah, Georgia. One choice for attendees will be "Support Center Practices (SCP) Best Practices User Forum". The Support Center Practices (SCP) Certification Forum is designed for participating SCP companies that have either achieved, or are in the process of preparing for certification. The session will start with a review of 2002 SCP accomplishments. In addition, the session will include mini-case studies from certified support centers. These case studies will cover best practices in several areas defined in the SCP program and allow for discussion of the challenges companies have faced or are currently dealing with in their journey towards certification."We are pleased to work with the SSPA in making the SCP Best Practices User Forum a part of the Savannah conference,” said Greg Coleman, Vice President of Certification for Service Strategies Corporation, SCP program administrators. “The conference provides the perfect opportunity for the industry to gather and share their ideas and practices. The sharing of best practices among SCP participants is an integral part of the value realized by companies striving to deliver world class support." The other four-hour Expert Connection Training Workshops on day three of the Conference will include: Making Customer Satisfaction Benchmarks Work For You * Management Overview of Certification Programs for Your Center and Staff * ROI Workshop: Turning Training Investment into Organizational Savings * and Marketing Your Services: The New Wheel of Fortune. The SSPA Savannah Conference is "the" event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners -- all in the heart of America's most magical city, Savannah Georgia. The opening day of the SSPA Conference at Savannah will be highlighted by 3 keynote presentations by Brian Little, Ph.D., Harvard Lecturer and Affiliate of the Radcliffe Institute; Alex van Dijk, Senior Director, Americas Operations- Oracle and Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation. Day two will feature Five Tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of customer service and support. The Five Tracks on the second day of the Conference will include: Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service in the future. Day three winds-up the SSPA Savannah Conference with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. Those who attend the SSPA Conference at Savannah will be well equipped to master the future of customer service. To view additional details of the Conference and to register, please visit www.supportgate.com/savannah About SSPA Founded in 1989, SSPA represents over 17,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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