SSPA Announces TechExcel As New Service Vendor Alliance (SVA) Member

“We are truly excited about having TechExcel join our growing SVA Membership,” said Bill Rose, SSPA Founder/Executive Director. “Their CRM Solutions are among the best in the business and our community members need to know more about this outstanding company.”

TechExcel is a leading provider of integrated FrontOffice/CRM, HelpDesk, and Defect and Project Tracking applications. Founded in 1995, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. The company’s product lines include TechExcel FrontOffice, a comprehensive CRM solution for Marketing, Sales, and Customer Support; and TechExcel HelpDesk, a complete solution for internal HelpDesk processes. Both product lines were designed and developed entirely by the TechExcel team, achieving a level of power and integration that is truly unparalleled.

“TechExcel is pleased to become a member of Supportgate.com’s Service Vendor Alliance program,” said Jeff Johnstone, Sr. Director of Marketing of TechExcel. “We are excited about being a part of this customer support community and look forward to providing support solutions that will enable support organizations to better optimize their processes.”

TechExcel is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, eGain, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, SafeHarbor.com, Broadbase, Verette, Mercury Interactive, Spectrum Contact Services, QSupport Technologies, Intraware, Inc., Prometric, Facetime Communications, Quaero LLC, QUIQ and others.

About TechExcel
TechExcel is dedicated to developing intelligent software solutions that optimize today’s business processes. A leading provider of integrated FrontOffice/CRM, HelpDesk, and Project Tracking applications, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains customers in more than 25 countries worldwide. For additional information, contact TechExcel at 925-871-3900 or visit the web site at www.techexcel.com.

About SSPA
Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership.

The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and SSPA online Certification Training and Testing.