Bill Rose Recognized as a Call Center Pioneer of 2001

“I have been involved with SSPA and known Bill Rose for over ten years,” said Jim Moore, Vice President, Customer Support and Innovation Services, Sage Software. “He has always been accessible for our technical support staff and has demonstrated his visionary skills through the creation of certification, membership, training, and many other innovative programs, all of which better assists us to provide service to our customers. Bill has extensive knowledge of the service and support industry and is skilled at imparting his knowledge and vision through books and papers he has written, speaking at events throughout the world or just sitting down with him on a one-to-one basis.”

For the past 30 years, Rose has established himself as one of the world's leading authorities on innovative ways to improve and streamline customer support and technical assistance within the software support industry. As a pioneer in the field of customer service, Rose has created, developed and implemented numerous successful approaches to support that are in use throughout many software companies and other organizations. After spending several years in customer support with National Advanced Systems, Candle Corporation, Morino Associates and IBM, Rose recognized the need for an industry-wide association that focused on technical support. In 1989, Rose and his wife, Dorcy Bowman Rose, founded the Service & Support Professionals Association (SSPA). Most recently, Rose has concentrated much of his time and effort into building Supportgate, a Web portal that is home to the SSPA's international membership communities. Rose earned his degree in business communications from Villanova University. He is a frequent speaker at companies and events worldwide, and he has also written and co-authored several books.

“I have worked for Bill for over seven years and his creative and visionary thinking continually amazes me,” said Ron Johnson, SSPA Director of Community Development. “I am pleased that the CallCenter Magazine has chosen to recognize Bill for his pioneering achievements, something that we at SSPA have known for a long time.”

Please see the August issue of the CallCenter Magazine or visit their web site at http://callcentermagazine.com for the entire article on “Opening New Frontiers”.

About SSPA
Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership.

The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and SSPA online Certification Training and Testing.