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Peachtree Software Earns Prestigious Support Center Practices (SCP) Certification for the Second Consecutive YearCertification Recognizes Peachtree for Delivering Top Quality SupportATLANTA, August 22, 2002 - Peachtree Software, a subsidiary of Best Software, announced today that its Peachtree Customer Division has achieved certification under the prestigious Support Center Practices (SCP) Certification program, the highest recognition available for excellence in support center practices. For the second year in a row, Peachtree achieved certification after an extensive audit of its internal customer support center in Atlanta. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents the best practices in the industry.“Superior customer service is our top priority at Peachtree, and we are thrilled that our customer support organization once again has achieved SCP Certification,” said Ron Taylor, vice president of customer division support and service, Peachtree Software. “Our focus is on building lasting, long-term relationships with our customers and providing them with valuable insight into the numbers that drive their businesses. With that goal in mind, it’s a tremendous honor for us to achieve this prestigious designation.” SCP Certification, which was created with the Service & Support Professionals Association (SSPA), requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits. “The Peachtree support organization demonstrated their continued commitment to delivering quality support by achieving their second SCP certification at their Norcross center,” said Ben Stephens, SCP Auditor. “The Peachtree team continues to raise the level of service quality and effectiveness through the use of the SCP program.” Peachtree once again joins the ranks of leading technology companies that have achieved SCP Certification. Currently, more than 80 companies, representing approximately 200 support centers around the world, are participating in the SCP program. These companies include industry leaders such as McKesson Corporation, Lockheed Martin, Rockwell Automation, PeopleSoft, Inc., Xerox and CompuCom Systems, Inc., among others. “SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies,” said Bill Rose, founder and executive director of the SSPA. “Peachtree can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification.” About Support Center Practices (SCP) Certification The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The Service & Support Professionals Association (SSPA) and 35 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining key elements required for delivering World Class support. For more information about SSPA, visit http://www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864 or visit http://www.supportgate.com/scp. About Peachtree Software For 25 years, Peachtree has produced award-winning accounting and business management software products and services. A part of the Small Business Division of Best Software, Peachtree is ideal for those small businesses that look to their accounting for the insight behind their numbers. The products and services available from Peachtree provide not only essential financial information, but also valuable knowledge to help small businesses make better decisions for their future growth and success. For more information about Peachtree visit the Web site at www.peachtree.com or call 800-228-0068. About Best Software Best Software offers leading business management products and services that give small- and mid-sized customers in North America the insight for success throughout the life of their business. Its parent company (London: SGE.L) supports nearly three million customers worldwide and has revenue of nearly $700 million. For more than 25 years, Best Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including Abra, MAS 90, FAS, MIP Nonprofit Series, SalesLogix, Peachtree and ACT!, among many others. For more information, please visit the Web site at www.bestsoftware.com or call 800-811-0961. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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