SSPA Announces QUIQ, Inc. As New SSPA Service Vendor Alliance (SVA) Member

“QUIQ offers a new approach to the tremendous service challenges facing today's enterprise through mass collaboration,” said Bill Rose, SSPA Founder/Executive Director. “Their solution unlocks the knowledge of customers, partners, employees and industry experts and puts it to work for customer service organizations; they are a valued addition to the Service Vendor Alliance.”

QUIQ improves the quality of self-service support through mass collaboration, which is the capturing and indexing of relevant knowledge shared among customers, partners and employees. Customer service executives rely on QUIQ to reduce customer support costs and inspire customer loyalty.

“We are excited to introduce the power of mass collaboration to the SVA community, said Richard Buchanan, Vice President of Marketing and Sales. “Our membership will allow us to share expertise and learn from others; better equipping us to define trends and work with leaders to shape the future of customer support.”

QUIQ, Inc. is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Brightware, Astea International, Mercury Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric and others.

About QUIQ, Inc.
QUIQ, Inc. offers a customer support solution that reduces costs and inspires loyalty through mass collaboration. QUIQ customers include Compaq, National Instruments and Network Appliance. The company, which was recently named to the prestigious Crossroads A-List, is funded by venture capital companies InterWest Partners, BancBoston Ventures, Altos Ventures and Discovery Ventures. Founded in 1998, QUIQ is headquartered in San Mateo, California. For more information, visit the QUIQ Web site at www.quiq.com.

About SSPA
Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership.

The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks and SSPA Certification online Training and Testing.