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SSPA Conference @ Savannah- Certification Programs Workshop(San Diego, CA August 20, 2002) – The Service & Support Professionals Association (SSPA) announced today the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah, to be held September 30-October 2, 2002 in Savannah, Georgia. One choice for attendees will be the “Management Overview of Certification Programs for Your Center and Staff”. This action packed workshop, presented by Service Strategies Corporation (SSC), will evaluate the value of certification for service professionals and support centers. The format of the workshop will include short dynamic presentations from experienced industry practitioners. The session will start with an overview of industry certifications followed by a review of the SSPA series of career certifications. Several case studies will be presented from companies that have actually successfully completed audits of their support operations.“There is a great deal of hype surrounding the topic of certification” says John Hamilton, President of Service Strategies Corp. “This workshop will help dispel some of those myths. Attendees will hear first hand from peers about the real value of certification programs relative to individual staff and the support operation” The other four-hour Expert Connection Training Workshops on day three of the Conference will include: Making Customer Satisfaction Benchmarks Work For You * ROI Workshop: Turning Training Investment into Organizational Savings * Support Center Practices (SCP) Best Practices User Forum * and Marketing Your Services: The New Wheel of Fortune. The SSPA Savannah Conference is "the" event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners -- all in the heart of America's most magical city, Savannah Georgia. The opening day of the SSPA Conference at Savannah will be highlighted by 3 keynote presentations by Brian Little, Ph.D., Harvard Lecturer and Affiliate of the Radcliffe Institute; Alex van Dijk, Senior Director, Americas Operations- Oracle and Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation. Day two will feature Five Tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of customer service and support. The Five Tracks on the second day of the Conference will include: Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service in the future. Day three winds-up the SSPA Savannah Conference with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. Those who attend the SSPA Conference at Savannah will be well equipped to master the future of customer service. To view additional details of the Conference and to register, please visit www.supportgate.com/savannah About SSPA Founded in 1989, SSPA represents over 18,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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