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Supportgate.com Announces SafeHarbor.com
As New Service Vendor Alliance (SVA) Member
San Diego, Calif. (August 15, 2000) -- Supportgate.com, the leading industry portal for IT support professionals, announced today that SafeHarbor.com, a Web-focused customer service outsourcer, has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.“We’re extremely excited about having SafeHarbor.com join our Service Vendor Alliance community,” said Bill Rose, SSPA Founder/Executive Director. “They have created a leading-edge Web service company that is helping every day to define the future direction of technical support.”
SafeHarbor.com is a Web services company built from the ground up to provide fully integrated Web-based support solutions that are enhanced by the telephone -- not defined by it. SafeHarbor.com delivers interactive Web solutions through a customized KnowledgeBASE, state-of-the-art infrastructure, and expert Knowledge Engineers. The self-service knowledge base environment is intuitive and searchable, and is constantly updated with the latest support issues and solutions. The self-help driven approach to support on the Web is also backed by multi-channel, one-on-one assistance including advanced chat, email, Web case, or phone.
"As a Web-focused business, joining the leading industry portal for support services was a logical and natural step," stated Bo Wandell, president and co-founder, SafeHarbor.com. "The visibility that this online community affords us will further our mission of delivering superior customer support to businesses that want to succeed online."
SafeHarbor.com is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Blue Pumpkin Software, Brigade Solutions, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC, Previo and others.
One of the many benefits of a SVA membership is the online Virtual Trade Show that is open 24 hours a day, 7 days a week. As the SVA grows the virtual trade show floor will correspondingly entice buyers to the Supportgate.com Web Site. Other SVA Membership benefits include: Supportgate.com Banner Advertisements * SVA Information Exchange * SSPA Market Research Results * Support Practices Survey * The SVA Forum * Customized Survey of the SSPA Membership * Access to International Markets * SupportWeek Infoletter Visibility * SSPA Events Speaking Opportunities * Discounts for Event Registrations and Sponsorship Opportunities.
About SafeHarbor.com
SafeHarbor.com delivers outsourced customer support and interactive services to companies with e-business initiatives, from .com start-ups to Fortune 500 enterprises. Recognized as a leader in providing Web-based self-help, SafeHarbor.com offers comprehensive customer service and support solutions. Because the Web has changed the way people seek information and rendered traditional customer service inadequate, SafeHarbor.com’s graphical Web self-help KnowledgeBASES -- supported by multi-channel, one-to-one support via e-mail, Advanced Chat, Web Case, and the phone -- increase customer satisfaction while reducing cost and time-to-market. These solutions are backed by expert Knowledge Engineers and a state-of-the-art technical infrastructure, enabling progressive companies to scale instantly and fuel company growth. For more information, please visit online www.safeharbor.com.
About Supportgate.com
Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.
The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.
Editorial Contact:
Ron Johnson
supportgate.com
909.244.7002
rjohnson@supportgate.com
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