|
Press Release |
|||
|
Reynolds and Reynolds Presents at Annual Service and Support Professionals Association ConferenceReynolds to deliver “Marketing Your Services: The New Wheel of Fortune” workshopSan Diego, CA August 13, 2002 – The Service and Support Professionals Association (SSPA) announced today its annual conference to be held Sept. 30-Oct. 2, 2002, in Savannah, Ga. This year’s event features five Expert Connection training workshops, including a workshop to be presented by The Reynolds and Reynolds Company (NYSE: REY).“Marketing Your Services: The New Wheel of Fortune” will discuss how Reynolds successfully created and marketed its current service model. This “bootstrap” workshop will focus on how maintaining productive services and sales culture, emphasizing product development, leveraging partnerships and alliances, and key distribution strategies play a critical role in developing services revenue and maintaining a competitive advantage. Additionally, Reynolds’ facilitators will assist attendees in developing a services growth model for their organization that is both practical and attainable. The intent of this workshop is to present a successful services model and demonstrate how to build upon high performance in operations and customer satisfaction. “A few years ago, Reynolds changed its service model to successfully create and market its services – we are pleased to have the opportunity to share our experiences with the SSPA Savannah Conference attendees,” said Ed Bolka, vice president of Reynolds’ Info-Structure Services group. “Our goal for this workshop is for participants to learn how to develop a services growth model for their organization that is both practical and achievable.” The SPPA Savannah Conference will feature three keynote presentations by Brian Little, Ph.D., a Harvard lecturer and affiliate of Radcliffe Institute; Alex Van Dijk, the Senior Director of Americas Operations-Oracle; and Mark Perry, Senior Director of Windows Engineering Services Group, a division of Microsoft Corporation. The Savannah Conference will concentrate on the potential of customer service and support, and will present five tracks with five separate, focused sessions. These tracks will examine the future of support technology and customer demands, the role of the support executive, developing incomparable people management skills, and the delivery of world class service. In addition to the workshop presented by Reynolds, the following training workshops will be available to conference participants:
“In keeping with its commitment to enhancing the roles of support professionals, the SSPA organized the Savannah Conference as an event where the leaders of the service and support industry come together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, networking opportunities and informative exhibits,” said Bill Rose, SSPA Founder/Executive Director. “A leading IT company, Reynolds and Reynolds is widely recognized for its commitment and subsequent success in providing lasting, superior service and support. The company will be an excellent addition to this year’s conference.” Reynolds and Reynolds (www.reyrey.com) is the leading provider of integrated solutions that help automotive retailers manage change and improve their profitability. With 75 years of experience serving automotive retailing, Reynolds enables car companies and retailers to work together to build the lifetime value of their customers. The company's award-winning product, service and training solutions include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management (CRM) solutions, data management and integration, and leasing services. Reynolds serves more than 20,000 customers. They comprise 90 percent of the automotive retailers and virtually all car companies doing business in North America. Its CRM consulting practices span more than 20 countries around the world. The SSPA represents over 18,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs, and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. This site includes information regarding the Membership of Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance (SVA), and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, visit www.supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||