(San Diego, CA August 7, 2003) – The Service & Support Professionals Association (SSPA) (Company
Profile, Past
Stories, Case
Studies) announced today the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah to be held September 29-
October 1, 2003, in Savannah, Georgia. One choice for attendees will be the STAR Award Winners Showcase- “Benchmarking Against the Best! Workshop.
Chosen as the best in what they do, companies delivering technical support for service and support customers have been awarded the highest honor in the service
and support industry- The SSPA STAR Award. The STAR Award winners are all exceptional companies that deliver world-class support; and this Showcase will
present a Panel of the 2003 STAR Award winners sharing their “secrets” to success, delivering world-class service and support and winning the prestigious SSPA STAR
Award.
“Now for the first time ever, Conference attendees will be able to spend 3 hours up close and personal as they listen to, and talk with, the people who have won a SSPA
STAR Award,” said Bill Rose, SSPA Founder/CEO. “This Showcase will present a Panel of the 2003 STAR Award winners sharing their “secrets” to success,
delivering world-class service and support and winning the prestigious SSPA STAR Award.”
The other three-hour Expert Connection Training Workshops on day three of the Conference will include: Economics of Certification - Management Overview * Support
Center Practices (SCP) Best Practices User Forum * Developing a Services Architecture and S-Business: Reinventing the Services Organization: How to Drive Revenue and
Create Competitive Advantage
The SSPA Savannah Conference is "the" event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses,
vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners -- all in the heart
of America's most magical city, Savannah Georgia.
The opening day of the SSPA Conference at Savannah will be highlighted by 3 keynote presentations by Elliott Masie, Director- The MASIE Center; Chris Shea, Vice-
President Consumer Service and Support Americas and Randy Spratt, Sr. Vice-President- McKesson Information Solutions.
Day two will feature Five Tracks each with six focused sessions for a total of 30 sessions guaranteed to unlock the secrets to mastering the future of customer service and
support. The Five Tracks on the second day of the Conference will include:
Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing
People; Track 5: Delivering World Class Service in the future.
Day Three is completed with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - a
tour of America's most magical city- Savannah- or a tour of Savannah’s wonderful coastal area.
Those who attend the SSPA Conference at Savannah will be well equipped to master the future of customer service. To view additional details of the Conference and to
register, please visit www.thesspa.com/savannah.
About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support
centers and overall customer relations. Today, the SSPA represents over 22,000 service professionals at over 2,500 support centers worldwide. These executives look to
SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has
become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.
SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where
nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual
community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other
related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.
email this article