Intraware, Inc. Becomes A SSPA Horizons 2002 Gold Sponsor

“Intraware is an exciting company with innovative products and services that our SSPA Members can use,” said Bill Rose, SSPA Founder/Executive Director. “Intraware’s sponsorship for the Horizons 2002 World Conference indicates their strong support to the SSPA Member Community, and their SubscribeNet service represents the type of solutions our members want to learn more about.”

SubscribeNet is a hosted, Internet-based software delivery and release management service for software companies to serve their customers worldwide. Intraware’s SubscribeNet, has a proven record of lowering support costs and increasing customer satisfaction by:

• Proactively ensuring each customer has immediate access to the most current software, updates, patches and documentation
• Fast, secure and reliable downloads
• Eliminating customer support calls related to update and fulfillment issues
• Giving technical support immediate access to each customer’s software information and update history
• Integrating with their existing CRM systems and support websites

As a corporate sponsor of the SSPA Horizons 2002 World Conference, a company benefits by reaching key executives in the technical support industry, technical support professionals, members who supply resources, services, and products and organizations that are leading the way to the future of customer service. The Horizons 2002 is an excellent vehicle for exhibiting, corporate visibility, and marketing to those professionals who decide or influence the purchases of products and services for their organization.

The SSPA has established several levels of Sponsorship opportunities, including a Special STAR Award Sponsorship, Gold, Silver and Bronze levels. The costs for each level is different commensurate with the benefits received. For more information on becoming a Sponsor, please send an email to Brandon Walters at bwalters@supportgate.com or call 858.674.5491.

The SSPA Horizons 2002 World Conference includes executives representing EMC Corporation, Support.com, Compaq Computer, McKesson/HBOC, Software Spectrum, Cognos, Mercury Interactive, Motive Communications, and many others will make presentations on topics including “Breakthroughs in Customer Support: Using Technology to Build Customers For Life”; “The Top Ten Steps In Developing a World-Class Web Site”; “The Future of Tech Support”; “The eSupport Revolution”; “Multilinqual eSupport: The Language of eSupport Is Not Just English Anymore” and many others. For a complete Agenda, visit www.supportgate.com.

One of the highlights of Horizons 2002 will be the Software Technical Assistance Recognition (STAR) Awards for 2001 that will be presented at a gala dinner on Monday evening of the Conference. The STAR Awards are given annually to recognize excellence in nine categories of software and technical support. Competing companies undergo a rigorous self-nominating process, and winners are selected by SSPA's Advisory Board Members. The STAR Awards have become the coveted prize for winners since the program was established in 1990. STAR Awards will be presented in nine Categories: Complex Support Applications; High Call Volume; Innovative Support; Mission Critical Support; Most Improved; Outsource Support Provider; Small/Emerging Company; Support Technology Vendor and Sustained Performance.

About Intraware, Inc.
Intraware Inc. [NASDAQ: ITRA] is a leading provider of Internet-enabled software delivery and information technology (IT) management solutions. Intraware's unique solutions has attracted strategic relationships with industry-leading vendors, including Computer Associates International, Inc., IBM Corporation, Oracle Corporation, and iPlanet, a Sun-Netscape Alliance. Intraware is headquartered in Orinda, Calif., and can be reached at (888)-446-8729, (925)-253-4500, or www.intraware.com.

About SSPA
Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications.