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Supportgate.com Announces Previo As New Service Vendor Alliance (SVA) Member

(San Diego, CA - August 3, 2000) Supportgate.com, the leading industry portal for IT support professionals, announced today that Previo has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the web address www.supportgate.com. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.

“The Service Vendor Alliance is proud to accept Previo as our newest Community Member”, said Bill Rose, SSPA Founder/Executive Director. “Their innovative eSupport Essentials solutions can be of great value to our members who are continuously looking for ways to more rapidly resolve end user system and recovery problems.

Previo (NASDAQ: PRVO) was founded with the mission to deliver eSupport solutions that radically improve the availability and reduce the management costs of end-user computing devices. Its flagship product, eSupport Essentials™ , takes a revolutionary solution towards dramatically shortening the time and effort involved in restoring and recovering failed or corrupted PCs - thereby significantly reducing the required helpdesk costs and resources. The end result is increased end-user uptime and service levels, faster problem resolution, and dramatically lower support costs and efforts

“Previo is delighted to become a member of Supportgate.com’s Service Vendor Alliance program,” said Tom Dilatush, CEO of Previo. “We feel strongly about being part of the IT support industry, the SVA program as well as being able to offer some innovative solutions that will further the success of IT support organizations.”

Previo is the latest member of the SVA program, which includes companies such as Lionbridge Technologies , Blue Pumpkin Software, Brigade Solutions, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, InsightExpress, LLC and others.

One of the many benefits of a SVA membership is the online Virtual Trade Show that is open 24 hours a day, 7 days a week. As the SVA grows the virtual trade show floor will correspondingly entice buyers to the Supportgate.com Web Site. Other SVA Membership benefits include: Supportgate.com Banner Advertisements * SVA Information Exchange * SSPA Market Research Results * Support Practices Survey * The SVA Forum * Customized Survey of the SSPA Membership * Access to International Markets * SupportWeek Infoletter Visibility * SSPA Events Speaking Opportunities * Discounts for Event Registrations and Sponsorship Opportunities.

About Previo

Previo (Nasdaq:PRVO) is an innovative provider of eSupport solutions that help IT support organizations in rapidly resolving their end user systems and recovery problems. Its flagship product, eSupport Essentials, is based a patented technology and automates the return of an inoperable desktop and notebook back to it is pre-problem working condition.

Besides direct sales to large enterprise accounts, the company has an array of strategic and OEM partnerships with industry leaders such as Hewlett-Packard (NYSE: HWP), Peregrine Systems (Nasdaq: PRGN), and Support.com.

About Supportgate.com

Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.

Editorial Contact:
Ron Johnson
supportgate.com
909.244.7002
rjohnson@supportgate.com

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