|
Press Release |
|||
|
Delivering World-Class Service in the Future Sessions Presented at SSPA Savannah(San Diego, CA August 1, 2002) – The Service & Support Professionals Association (SSPA) announced today the featuring of Five Tracks each with five focused sessions for a total of 25 sessions guaranteed to unlock the secrets to mastering the future of customer service and support for the SSPA Savannah Conference to be held September 30-October 2, 2002 in Savannah, Georgia. The SSPA Savannah Conference is "the" event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners -- all in the heart of America's most magical city, Savannah Georgia.“By creating specific content tracks, the new SSPA Savannah Conference agenda format allows the attendees to choose the most applicable presentation for their needs,” said Bill Rose, SSPA Founder/CEO. This track will offer presentations from three world-class companies with proven award winning track records.” The Five Tracks on the second day of the Conference will include: Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service in the future. Track 5- Delivering World-Class Service in the Future A showcase of companies that deliver world-class service and support. Presentations by people from award winning companies, with proven records, who will share their ideas, concepts and methods that will guide you to your own world-class service. These are “The Best of The Best”! Session # 1- Can You Outsource Complex Support? Case Study: Innovation in enterprise software support- Punita Pandey, Chairman and CEO- netCustomer and David Hare, Vice President, Product Services- PeopleSoft Session # 2- Trends in Delivering World Class Support Globally- John Hamilton, President- Service Strategies Corporation Session # 3- McKesson Corporation: The Quest for World-Class Service- A Case Study Randall N. Spratt, Senior Vice President- McKesson Corporation Each session will be presented once in the morning and repeated again in the afternoon. The opening day of the SSPA Conference at Savannah will be highlighted by 3 keynote presentations by Brian Little, Ph.D., Harvard Lecturer and Affiliate of the Radcliffe Institute; Alex van Dijk, Senior Director, Americas Operations- Oracle and Mark Perry, Senior Director, Windows Engineering Services Group- Microsoft Corporation. Day Three will feature Five Informative Workshops giving attendees the opportunity to learn from the top leaders in the industry on some of the most important aspects of success the future of support services. Workshop 1: Making Customer Satisfaction Benchmarks Work For You Workshop 2: Management Overview of Certification Programs for Your Center and Staff Workshop 3: ROI Workshop: Turning Training Investment into Organizational Savings Workshop 4: Support Center Practices (SCP) Best Practices User Forum Workshop 5: Marketing Your Services: The New Wheel of Fortune Day Three is finished off with the attendee’s choice of a round of golf at the pristine Club at Savannah Harbor Golf Course, next to the Westin Savannah Harbor Resort. - or a tour of America's most magical city- Savannah. Those who attend the SSPA Conference at Savannah will be well equipped to master the future of customer service. To view additional details of the Conference and to register, please visit www.supportgate.com/savannah About SSPA Founded in 1989, SSPA represents over 17,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||