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Supportgate.com Announces InsightExpress, LLC As New Service Vendor Alliance Member

(San Diego, CA - August 1, 2000) Bill Rose, SSPA Founder/Executive Director announced today that InsightExpress, LLC has joined the Service Vendor Alliance (SVA), a membership organization dedicated to bringing buyers and sellers together online. SVA is a community that resides at the web address www.supportgate.com. The primary focus of SVA will be increasing visibility of vendors and suppliers within the IT service and support community.

“InsightExpress is the perfect partner as a new Service Member Alliance Member,” said Bill Rose, SSPA Founder/Executive Director. “Their Internet based custom market research employs state-of-the-art tools and dynamic data presentation. All Supportgate.com Community Members can use InsightExpress to quickly and inexpensively survey their support customers.”

InsightExpress is the nation's pioneering provider of fully automated market research and customer surveys. Through their application of Internet-based technologies, over 50 years of market research acumen, and respondent-access expertise, InsightExpress provides decision makers in companies of all sizes, fast, affordable, and reliable insights into the needs, behaviors and attitudes, of their targeted consumers, customers, and employees. Through an intuitive, wizard driven process, support managers and executives can use this tool to measure customer satisfaction, test new support offerings or evaluate web site effectiveness. Surveys can be built online in minutes, results are available overnight and prices start at just $450.00

“We are delighted to be working with Supportgate.com to bring fully automated, self-service market research to the IT services and support industry”, said J.B. Wood, Executive Vice President of InsightExpress. “This is the next new thing in customer surveys and is the ultimate use of the Internet in lowering the financial and timeliness barriers that allow customer input to be part of every decision big and small. We think that support managers can use the tool to get feedback from customers virtually instantly on everything from packaging, pricing, site design and escalation processes to the basic customer satisfaction data that is a critical part of measuring support effectiveness. With companies ranging from Internet start-ups to Ford, Amazon and Time using InsightExpress, we think the world of market research is about to enter a new phase of dramatically lower prices and faster turnaround.”

InsightExpress was created and incubated by their strategic affiliate, NFO Worldwide, Inc. Together with its subsidiaries and affiliates, NFO is the world's largest provider of Internet-based custom marketing research and a leading provider of research-based marketing information and counsel to the worldwide business community. With almost 13,000 full- and part-time employees operating in 32 countries, in-depth expertise in all research methodologies, and in-field marketing experience across multiple market sectors, NFO provides clients with trusted insight into the behaviors, attitudes, and opinions of customers around the globe.

In Supportgate.com’s quest to effectively share knowledge and dynamically organize information for its best use, SVA is another way to help those making their living in the support industry to connect directly into the most pertinent information. Several companies that made a decision for membership with the Service Vendors Alliance include Lionbridge Technologies, Brigade Solutions, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople and dozens of others.

One of the many benefits of a SVA membership is the online Virtual Trade Show that is open 24 hours a day, 7 days a week. As the SVA grows the virtual trade show floor will correspondingly entice buyers to the Supportgate.com Web Site. Other SVA Membership benefits include: Supportgate.com Banner Advertisements * SVA Information Exchange * SSPA Market Research Results * Support Practices Survey * The SVA Forum * Customized Survey of the SSPA Membership * Access to International Markets * SupportWeek Infoletter Visibility * SSPA Events Speaking Opportunities * Discounts for Event Registrations and Sponsorship Opportunities.

About InsightExpress

InsightExpress is affiliated with NFO Worldwide and is the nation's pioneering provider of fully automated market research. Through its application of Internet-based technologies, market research acumen, and respondent management expertise, InsightExpress provides clients fast, affordable, and reliable insights into the needs, behaviors and attitudes of their target consumers, customers and employees. Through its end-to-end, patent-pending process, InsightExpress enables users to access the consumer input they need to make better decisions. Visit InsightExpress on the Web at www.insightexpress.com.

About Supportgate.com

Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.

Editorial Contact:
Ron Johnson
supportgate.com
909.244.7002
rjohnson@supportgate.com

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