SSPA Europe to Host Amsterdam Executive Forum, an Event for All European & UK Executives

“The SSPA has held several very successful conferences in Europe and the UK,” said Bill Rose, SSPA Founder/Executive Director. “Our Amsterdam Executive Forum is shaping up to be one of the best content-rich meetings we have ever held.”

Executives representing VERITAS Software, Stream International, AspenTech Europe, S.W.I.F.T., BMC Software GmbH, Mentor Graphics (U.K.) Ltd., Hewlett-Packard, Service Strategies Corporation and many others have been invited to present papers, case studies and workshops.

A few of the topics that will be presented and discussed are:

• Defining ECRM
• Hot Companies In The Support Industry
• ASP, MSP and Hosted Server Environments—The Tech Support Challenge
• Collecting Customer Feedback & What To Do With It
• People/Programs Issues- Employee Incentive, Motivation & Retention Programs That Work!
• Issues, Challenges and Solutions for eSupport
• Putting “Quality” Into Technical Support
• Industry Perspectives And Future Directions

Peter Dolan, Director of Customer Support EMEA; Aydin Erol, Manager, Customer Services, S.W.I.F.T.; Joop Heijenrath, President Europe, Stream International; Jan Krispijn, President CommPro Kripton BDG BV; Ron Moelijker, Customer Contact Manager, Hewlett-Packard; Brian O’Sullivan, Global Customer Support Process Manager, EMC Corporation; Kevin Page, Global Customer Support Process Manager-Mentor Graphics (U.K.) Ltd.; Stephen Rhodes, Manager, Customer Relationship Management, AspenTech Limited; Dave Winpenny, Senior Director, International Technical Support, VERITAS Software; Bill Rose, Founder/Executive Director, SSPA; and John Hamilton, President, Service Strategies Corporation.

For the past 12 years, the Service & Support Professionals Association (SSPA) has led the industry by providing content rich conferences, executive forums and roundtable meetings. The SSPA Europe has hosted past Events in Dublin, London and Amsterdam. In addition to the upcoming Amsterdam event, SSPA Europe Executive Forums will be held in London, Munich, Paris or Brussels, in the future. For more information and to register for the SSPA Europe Executive Forums, visit www.supportgate.com.

About SSPA:
Founded in 1989, SSPA represents over 14,000 service executives in nearly 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications.

SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the individual Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Pacific Rim, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership.

The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.