|
Press Release |
|||
|
SSPA Advisory Board Adds Key Executive From McKesson Corporation(San Diego, CA July 30, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for service and support professionals, announced today the appointment of Suzanne Jeanson of McKesson Corporation (NYSE:MCK), to the SSPA Advisory Board.“We’re very pleased to have Suzanne join our other Advisory Board service and support executives.” said Bill Rose, SSPA Founder/CEO. “Her extensive industry experience with a large corporation makes her a great addition to the SSPA Advisory Board.” As VP of Quality Initiatives at McKesson Information Solutions, Jeanson manages the Support Standards, Development Standards, Corporate Documentation, and After- Hours Support departments. The Support Standards organization is focused on improving the quality and productivity of McKesson Information Solution’s customer support centers. As a result of the Support Standards initiative, 15 centers have achieved SCP certification. In parallel, Development Standards is preparing McKesson Information Solution’s 22 development centers for Capability Maturity Model (CMM) assessments. By way of background, Jeanson has a Bachelor’s degree in Industrial Engineering from Georgia Tech and an MBA from Georgia State. She joined McKesson in 1995 as a Senior Applications Analyst for Pathways R&D and has since served as an Enterprise Project Manager, Director of Enterprise Consulting Services, Customer Advocate, and Executive Director of Internal Services. “SSPA provides valuable programs for assisting companies in improving the quality of the services they provide their customers,” says Jeanson. “After implementing these programs at McKesson Corporation, we have seen increased customer and employee satisfaction. I look forward to joining the SSPA Advisory Board to continue to advance the profession as well as the recognition of the vital role played by service and support specialists.” As the service and support industry grows constantly and rapidly, SSPA continues on the leading edge of these changes. The Advisory Board Members provide SSPA with insight and the “pulse” of what are the changing needs of support professionals. The Advisory Board serves as a key component of the SSPA organization, helping guide the direction SSPA takes and roles SSPA plays for Members. In addition to Suzanne Jeanson, the Advisory Board Members include: Tom Ableidinger, Director of Global Support--Great Plains Software Maria Anzini, Director- Speedware Corporation Jerry Concannon, Senior Auditor--Service Strategies Corporation Dennis Fukuyama, Senior Consultant—Service Strategies Corporation. Bob Galley, Director Customer Relations--SAGA Software John Hamilton, President--Service Strategies Corporation Perry Kelly, Director Worldwide Support Products-- Cognos Jim Moore, Vice President Customer Support & Information Services--Best Software Dan Roy, Director, Americas Operations Oracle Product Support- Oracle Corporation Donna Sayegh, Director of Technical Services--Advanced Solutions International. Patrick Saeger, Vice President of Customer Support--Mercury Interactive Randy Selleck, Director Customer Support North America, The Reynolds & Reynolds Company Tom Sweeny, Director of Research, SSPA David Voncannon, Independent Consultant Bill Rose, Founder/CEO--SSPA About McKesson Corporation McKesson Corporation (NYSE:MCK) is the leading provider of supply, information and care management products and services designed to reduce costs and improve quality across healthcare. McKesson solutions empower healthcare professionals with the tools they need to deliver care more effectively and efficiently. Founded in 1833, with annual revenues of more than $50 billion, McKesson ranks as the 31st largest industrial company in the United States. About SSPA Founded in 1989, SSPA represents over 17,500 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs, industry research and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
|||