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Peachtree Software Earns Prestigious Support Center Practices (SCP) CertificationCertification Recognizes Peachtree for Delivering Top Quality SupportATLANTA, July 2, 2001 - Peachtree Software announced today that its Peachtree Customer Division has achieved certification under the prestigious Support Center Practices (SCP) Certification program, the utmost recognition available for excellence in support center practices. Peachtree achieved certification after an extensive audit of its internal customer support center. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents the best practices in the industry.“Superior customer service is our top priority at Peachtree, and we are thrilled that our customer support organization has achieved SCP Certification,” said Ron Taylor, vice president of customer division support and service, Peachtree Software. “We want to build lasting, long-term relationships with our customers and provide them with useful insight into the numbers that drive their businesses, and with that goal in mind, it’s a great honor to achieve such a prestigious designation as SCP Certification.” SCP Certification, which was created with the Service & Support Professionals Association (SSPA), requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits. “Peachtree Software continues to demonstrate a strong commitment to quality service, as demonstrated by their attainment of SCP Certification,” said Ben Stephens, Senior Auditor, Service Strategies Corporation. “Peachtree is clearly focused on employing best practices within their customer support organization and ensuring a high level of satisfaction for its customers.” Peachtree joins the ranks of leading technology companies that have achieved SCP Certification. Currently, over seventy-five companies representing approximately one hundred and sixty support centers around the world are participating in the SCP program. These companies include industry leaders such as Network Appliance, PeopleSoft, Stream International, Compaq Computer Corporation, EMC, Timberline Software, Intuit Inc., among others. “SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies,” said Bill Rose, founder and executive director of the SSPA. “Peachtree can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification.” About Support Center Practices (SCP) Certification The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The Service & Support Professionals Association (SSPA) and thirty-five of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining key elements required for delivering World Class support. The SSPA is made up of over 500 of the world’s leading technology companies and provides a value added forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864 or visit www.supportgate.com/scp. About Peachtree Software For 25 years, Peachtree Software has produced award-winning accounting and business management software products and services. Ideal for those small businesses that look to their accounting for the insight behind their numbers, Peachtree products and services provide not only essential financial information, but also valuable knowledge to help small businesses make better decisions for their future growth and success. Peachtree Software is a subsidiary of the Sage Group, plc, the leading supplier of business management software and related products and services to the small to medium sized business community worldwide. For more information about Peachtree visit the Web site at www.peachtree.com, or call 1-800-228-0068. For more information about the Sage Group, please visit www.sage.com. 2001 Peachtree Software, Inc. All rights reserved. Peachtree is a registered trademark of Peachtree Software. All other brands are trademarks of their respective companies. Editorial Contact: Aimee Weaver Peachtree Software 770-724-4556 aweaver@peachtree.com top of page |
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