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Support Center University announces First Workshop SeriesDave Brown applies reengineering expertise in 2-day workshopBoulder, Colorado -- August 22, 2001 – Support Center University announced its first series of workshops to be presented in Boston, Denver, and the San Francisco/Silicon Valley area. The 2-day, hands-on training workshop is titled "Optimizing Customer Support" and will be presented by Dave Brown, the university’s president.When asked why this particular workshop was selected as the first program to be presented by Support Center University, Mr. Brown said, "We wanted to be certain to put our best foot forward; first impressions are important and this is a known entity. I’ve personally developed this workshop and presented the 1-day version as a pre or post-conference workshop at numerous industry events. Attendees always rate it very highly." Mr. Brown went on to say, "Also, business is tough right now for a lot of companies. They’re looking to cut costs, but need to remain competitive by providing good service. Many don’t want to spend their limited funds on outside consultants. This workshop is a good alternative. I’ll teach managers how to ‘do it themselves’. The ROI will be phenomenal." The workshop is designed primarily for managers of customer service/support centers with 25 to 100+ agents (although smaller centers will learn valuable techniques that will help them avoid growing pains). Attendees will spend two full days with Dave Brown, one of the industry’s best-known and most highly respected consultants. Dave will teach attendees the techniques he uses to troubleshoot and improve customer service operations (his clients usually realize 20-30% improvement in productivity and quality). Katherine Grayson, Editor of Customer Support Management (the industry’s leading publication), said, "When Dave presented this workshop at our conference, we were amazed. It was the first and only time a workshop has been rated 100 out of a possible 100 points by attendees! I can personally attest to the value of the content and I strongly recommend this workshop to any support manager who wants to improve their service levels or reduce their costs." Workshops will be held in the Boston area on October 16-17, the San Francisco/Silicon Valley area on October 23-24, and in Denver on November 6-7. An 8-page brochure is available for download at the university’s web site (www.SupportCenterU.com). About Support Center University: Support Center University is an educational institute that provides high quality training programs to customer service and support professionals. The University has developed a full curriculum of educational programs designed to meet the needs of today’s service/support professionals. The university’s faculty of professional instructors, including many of the industry’s best known authors and consultants present classes. The university works with various industry associations and trade groups to ensure that the curriculum meets the needs of the ever-changing marketplace. Editorial Contact: Dave Brown Support Center University 303-494-4932 dave.brown@SupportCenterU.com top of page |
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