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Support Center University Announces Founding SponsorsAFSMI, Customer Support Management Magazine, RealMarket, and SupportIndustry.com Agree to Back EffortsBoulder, Colorado – August 17, 2001 – Support Center University announced that four well-known industry groups have become the Founding Sponsors. The Association of Services Management International (AFSMI), Customer Support Management Magazine, RealMarket (publisher of RealMarket Today!), and SupportIndustry.com have agreed to back Support Center University’s efforts to provide high-quality management training programs.Dave Brown, President of Support Center University, said, "The fact that these highly respected publications and membership organizations have agreed to put their ‘stamp of approval’ on Support Center University is a tribute to the quality of our current programs and future plans." Each Founding Sponsor will have a seat on the university’s Advisory Board of Directors, which will help define the university’s curriculum, select faculty, and ensure that the training programs meet the needs of the industry. The sponsors will also endorse Support Center University’s workshops and training programs to their members/readers. Support Center University will provide discounts and other special benefits to the Founding Sponsors’ readers/members. "This is a fast-paced industry and it’s a constant challenge to stay current." said Gary Lemke, President of RealMarket, "We’ve needed a reliable and independent source of educational programs. Support Center University will fill that void and I’m excited to be a part of the effort." Support Center University was founded based on the mission of providing a full curriculum of training programs for managers and other professional-level staff within customer service organizations. In addition to regular programs presented at the main campus near Boulder, Colorado, the university will offer regional training workshops and in-house classes (customized to companies’ needs). The university will offer web-based training in the near future. About AFSMI: The Association for Services Management International is the only global organization dedicated to furthering the knowledge, understanding, and career development of professionals in the high-technology services and support industry. The association provides leadership and direction that helps both individual and corporate members expand their capabilities to meet the growing complexities and challenges of the industry. Founded in 1975, AFSMI serves the industry sectors of professional services, e-service, hardware services, software support, and marketing and business development. Currently, over 5,000 members representing more than 1,500 organizations around the world rely on AFSMI to be the voice of the services industry and their communications bridge to growth. For more info, visit http://www.afsmi.org About Customer Support Management: Customer Support Management is the only enterprise-level solutions publication written exclusively for senior executives, directors and managers responsible for CRM, from the customer service and eService viewpoint. Customer Support Management mails to these individuals at Fortune 1000 companies, the top 5000 contact centers, e-commerce businesses, and other mid-size to large companies. These companies typically interact with customers via multiple channels: multi-agent contact centers, websites, field service, sales and marketing departments. Our readers control substantial purchasing budgets for a wide variety of CRM systems and services including eService & eSupport, Customer Relationship Management (CRM), Prioritization/Personalized Service, and Wireless Technology. For more info, visit http://www.customersupportmgmt.com About RealMarket: RealMarket seeks to accelerate the acceptance of CRM solutions beyond early adopters through education, awareness and example. RealMarket publishes RealMarket Today!, a free daily CRM mailcast, and RealMarket Live!, a weekly Internet webcast. RealMarket also develops and delivers fact-based research for customer management organizations. Blending industry expertise with operational experience, RealMarket is uniquely qualified to deliver leading-edge market intelligence solutions tailored to the needs of CRM solution providers. For more info, visit http://www.realmarket.com About SupportIndustry.com: SupportIndustry.com is an online resource dedicated to providing valuable content on a variety of topics that directly relate to the profession of customer support. Joining SupportIndustry.com is free and keeps members informed of the latest news, trends and happenings that enable them to more effectively deliver superior customer support. As an additional avenue of information for support professionals, SupportIndustry.com launched crmindustry.com in July 2001. crmindustry.com is a web site dedicated to providing members information on all aspects related to customer relationship management. For more info, visit http://www.supportindustry.com About Support Center University: Support Center University is an educational institute that provides high quality training programs to customer service and support professionals. The University has developed a full curriculum of educational programs designed to meet the needs of today’s service/support professionals. A faculty of professional instructors, including many of the industry’s best-known authors and consultants presents the university’s classes. The university works with various industry associations and trade groups to ensure that the curriculum meets the needs of the ever-changing marketplace. For more info, visit http://www.SupportCenterU.com Editorial Contact: Dave Brown Support Center University 1-303-494-4932 info@SupportCenterU.com top of page |
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