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SSPA Presents STAR Award To GeoQuest(San Diego CA. October, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today that GeoQuest, the software division of Schlumberger Oil & Gas Information Solutions, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, GeoQuest was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Complex Support Applications category.The winner in the Complex Support Applications category delivers extremely complex technical support for extremely complex applications in extremely complex environments. The typical applicant company can be identified by senior level technical support representatives that hold advanced degrees and interface with senior level customers in the engineering and scientific fields. Customer call volume is very low due to the complexity of each support request and the time it takes to identify and resolve each issue. “The SSPA STAR Award winners are showcased as the top talent within our industry, “ said Bill Rose, SSPA Founder/Executive Director. “GeoQuest delivers world class services and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” GeoQuest is the world's most technically advanced supplier of geoscience, engineering, drilling, economics and risk, and data management software products in the exploration and production (E&P) industryThe GeoQuest mission: to assist our clients in maximizing the value of oil and gas reservoirs. This mission is built on the ability to deliver solutions by supporting key technologies and domain expertise. To help clients work across the reservoir life cycle, GeoQuest software is backed by award-winning customer support, available 24 hours a day, seven days a week. “Winning the STAR Award for three successive years demonstrates our strong commitment to our customers in providing world class support,” said Satish Pai, president of Schlumberger Information Solutions. “We recognize that customers are integral to the success of GeoQuest and we are dedicated to continuing to provide accurate, timely, expert advice to improve our customers’ business workflow.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About GeoQuest GeoQuest, the software division of Schlumberger Information Solutions (SIS), is the E&P industry leader for the supply of integrated software systems to assist petroleum companies in optimizing the value of their oil and gas reservoirs. Schlumberger Information Solutions, an operating unit of Schlumberger Oilfield Services, is the global industry leader for the supply of integrated business solutions comprised of GeoQuest software, information management services, information technology and a complete range of expert services. SIS enables petroleum companies to drive their business performance and enter into the iEconomy. SIS is on the Internet at www.is.slb.com. Schlumberger Oilfield Services, a business segment of Schlumberger Limited [NYSE: SLB], is the leading supplier of services and technology to the international petroleum industry and operates offices, service locations, and research and development facilities around the world. Schlumberger is a global leader in technical services spanning the oil and gas, utility, semiconductor, smart card, network and Internet solutions industries. Schlumberger revenue was $9.61 billion in 2000. Schlumberger is on the Internet at www.slb.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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