MENLO PARK, Calif.--(BUSINESS WIRE)--Oct. 4, 2005--KANA Software, Inc. (NASDAQ: KANAE - News), a leading provider of Service Resolution Management (SRM) solutions, today announced that it will feature KANA's award-winning Call Center, Web Self-Service, Email and E-Service solutions and customer case studies at the SSPA Conference being held in Las Vegas, October 9-12, 2005. KANA will demonstrate the scalability and effectiveness of KANA SRM solutions in helping mid-market to Fortune 100 companies realize faster time to value, as well as lower overall costs, for high-volume, automated customer e-mail management solutions.
The SSPA Conference will feature the latest and most innovative thinking about navigating the ever-changing service and support landscape. The conference provides a forum for field service, professional services and sales professionals to network, exchange ideas and learn about new, integrated SRM delivery models.
Who: KANA
What: SSPA Conference, "Shaping Tomorrow's Service and Support
Models," will showcase integrated delivery models that bring
together field service, professional services and sales to
meet emerging customer expectations while maximizing profits.
As part of this showcase, KANA will demonstrate their
innovative, cost-effective solutions for optimal multi-channel
support.
When: October 9-12, 2005
Where: Booth 220, Mandalay Bay Convention Center, Las Vegas, NV
"Customers rely on a variety of solutions, including e-mail, telephone and the Web, for their support needs," said Marchai Bruchey, senior vice president of marketing and alliances at KANA. "KANA is excited to participate in the SSPA Conference to present the breadth of our cost-effective support solutions. We look forward to meeting with customers and service professionals at the conference to discuss new strategies for optimizing multi-channel solutions, lowering costs and achieving new levels of responsiveness in customer service."
About the SSPA
The Service & Support Professionals Association (SSPA) is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications including prestigious J.D. Power & Associates Certified Technology Service & Support, as well as networking, media and analyst relations, education and other information resources. SSPA core constituents include the world's leading enterprise and consumer technology companies as well as the scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. For more information, visit www.thesspa.com.
About KANA
KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA's award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry's most advanced Web architecture, KANA's solutions are in use at approximately half of the world's largest 100 companies. For more information visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA's customers' expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
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