IDX Systems Corporation (NASDAQ: IDXC) announced today that IDX Carecast™ has achieved certification under the prestigious Support Center Practices (SCP)
Certification program. Carecast achieved certification after an extensive audit of the IDX Seattle, Wash. support center. SCP Certification quantifies the effectiveness of
customer support based upon a defined set of performance standards representing best practices in the industry.
"Carecast is honored to receive SCP Certification, which reinforces our commitment to continuously improving technical support and fostering customer success.
Because our technology ultimately impacts patient care, the quality of our support is especially crucial," said Michael Raymer, Senior Vice President and General
Manager, IDX Carecast Division.
SCP Certification, an internationally recognized standard created by the Service & Support Professionals Association (SSPA), a consortium of leading technology
companies, and Service Strategies Corporation defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer
support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site
audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued
commitment to high performance standards through annual re-certification audits.
"SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose,
founder and executive director of the SSPA. "IDX can be proud to be placed among the industry leaders in service excellence through their attainment of SCP
Certification."
IDX joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Xerox Corporation, Hewlett
Packard, Lawson Software, PeopleSoft Incorporated and Lockheed Martin Inc. Currently more than 200 technology support organizations around the world participate in the
SCP program.
About IDX
Founded in 1969, IDX Systems Corporation provides information technology solutions to maximize value in the delivery of healthcare, improve the quality of patient service,
enhance medical outcomes, and reduce the costs of care. IDX supports these objectives with a broad range of complementary and functionally rich products installed at
3,300 customer sites. Customers include 138,000 physicians who utilize practice management systems to improve patient care and other workflow processes. IDX systems
are installed at:
· 380 integrated delivery networks (IDNs) representing more than 500 hospitals
· 175 large group practices with more than 200 physicians
· 665 mid-size group practices with less than 200 physicians
The IDX web strategy includes browser technology, e-commerce and web-based tools – built using Internet architecture – that facilitate access for patients, physicians and
care providers to vital health information and data managed by the IDX clinical, administrative, financial, and managed care products. IDX has approximately 2,100 full-time
employees worldwide.
About Carecast
Carecast is a fully integrated clinical, financial and administrative system, combining core clinical processes for orders, results, pharmacy and clinical documentation with
administrative and financial processes for scheduling, registration, admitting, charging and billing. Representing the next generation of electronic clinical information
solutions, Carecast delivers unsurpassed response time and reliability to support fast-paced clinical environments. The system automates workflow throughout the
healthcare enterprise and enables rapid access to patient records across the care continuum, from admission to discharge, including pharmacy and ambulatory care. The
result is a comprehensive lifetime patient record that enhances the quality of care and promotes operational efficiencies.
Developed by and for providers — in collaboration with some of the nation's leading hospitals, clinicians and healthcare executives — Carecast builds on 25 years of
innovation with the IDX LastWord® enterprise clinical system.
About SCP Certification
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The
SSPA and forty of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into
defining the key elements required for delivering World Class support. The SSPA represents over 22,000 service executives in over 2,500 support centers worldwide.
SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information
about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP
Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email
info@servicestrategies.com or visit http://www.scpcertification.com/.
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