Press Release - Service Management International Company Profile Service Management International Acquires Integrity Support Consulting; Integrity Founder Szymanski to Lead Research and Publications Division FOSTER CITY, Calif. -- Sept. 4, 1998--Service Management International (SMI), the largest, independent provider of professional services for customer and knowledge management, announced today that it has acquired Integrity Support Consulting and appointed Dick Szymanski Vice President of Research and Publications. The acquisition underscores SMI's successful track record of managed growth and adds to the depth of its talent pool. Under the leadership of its founder and president, Dick Szymanski, Integrity has established a solid client base and an excellent reputation for consulting services, training and benchmarking research. His team of consultants, who will all take active roles with SMI, is known for consistently delivering projects on time and under budget. Szymanski himself is a former HDI certified training instructor and has spoken at numerous HDI events. In his new role as head of SMI's Research and Publications, Szymanski is responsible for the Service Research Center (SRC), CustomerCare Newsletter and Survey and the SMI Press. "This is a critical step in our strategic acquisitions plan to expand our capabilities and grow," said Dave Brown, SMI's President and CEO. "Dick's commitment to over-deliver on consulting projects as well as his vision for service research make him a natural addition to the SMI team." Service Management International (SMI), headquartered in Foster City, Calif., is the largest, independent provider of management consulting and professional services for customer automation and knowledge management. SMI advises clients on call center operations, technology assessment and implementation, as well as help desk and knowledge management methodology. In addition, SMI hosts Service Pricing and Support Management Forums and publishes the CustomerCare Newsletter and Survey. SMI's Service Research Center provides clients with research on service marketing and operations. Note to Editors: All trademarks are properties of their respective owners. http://www.smiweb.com Contact: Sid Saleh Service Management International 650/655-6914 sid@smiweb.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.