Press Release - Service Management International Company Profile Patrick Bultema Joins Service Management International's Board of Directors Noted Expert Joins Service Management International as the Firm Continues to Experience Sustained Growth Service Management International (SMI), the largest, independent provider of professional services for customer and knowledge management, appointed Patrick Bultema to its board of directors. Bultema is widely recognized in industry circles as the leading authority in the business of high-technology customer interaction. In addition, he is executive consulting editor of Customer Support Magazine, chairman of the DCI Customer Service Automation conferences and the co-chairman of the Enterprise Relationship Management council. Previously, Bultema was general manager of The Help Desk Institute and was founding chairman of the Support Management Working Group. "A proven leader, Patrick will help us develop strategies and alliances that will drive service and support," said Dave Brown, president and CEO of SMI. "His innovative ability and deep understanding of the issues facing our industry and customers will strongly contribute to our continued success." Since its inception in 1993, SMI has been delivering consulting services in the areas of service operations and marketing. In April 1998, SMI and Knowledge Networks, a vendor-neutral systems integrator, merged creating a new firm capable of addressing a broad range of service and support challenges. "I have known the SMI founding team for a number of years and have been impressed with their consistent track record," said Bultema, SMI's new outside board member. "They have contributed much to the growing service and support industry." Service Management International (SMI), headquartered in Foster City, is the largest, independent provider of management consulting and professional services for customer automation and knowledge management. SMI advises clients on call center operations, technology assessment and implementation, as well as help desk and knowledge management methodology. In addition, SMI hosts Service Pricing and Support Management Forums and publishes the CustomerCare Newsletter and Survey. SMI's Service Research Center provides clients with research on service marketing and operations. Note to Editors: All trademarks are properties of their respective owners. http://www.smiweb.com Contact: Sid Saleh Service Management International 650/655-6914 sid@smiweb.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.