Press Release - Silknet Software

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E*TRADE Selects Silknet Software's E-business Solutions

World's Most Visited On-line Investing Site to Use Silknet eBusiness System(TM) and Silknet eService(TM) to Enhance Customer Interaction Capabilities

MANCHESTER, N.H.--Nov. 29, 1999-- Silknet Software, Inc. (NASDAQ:SILK - news), today announced that E*TRADE Group, Inc. (NASDAQ:EGRP - news), the world's most-visited on-line investing site, has purchased Silknet eBusiness System and Silknet eService to provide comprehensive support to its on-line trading customers. E*TRADE will use Silknet's e-business solutions to integrate customer interactions across all communications channels including the Web, telephone and e-mail.

``We are delighted to welcome E*TRADE as a Silknet customer,'' said David Fowler, vice president of marketing for Silknet. ``E*TRADE's selection of Silknet's e-business solutions is terrific validation that Silknet eBusiness System and Silknet eService can meet the complex demands of even the busiest on-line companies. E*TRADE is one of the most respected names on the Internet and is a company that prides itself on providing superior customer service.''

About E*TRADE
E*TRADE, a global leader in on-line personal financial services, is the world's most-visited on-line investing site, offering value-added investing and research features, premium customer service and a redundant, proprietary Stateless Architecture infrastructure. In addition to the U.S., E*TRADE presently serves customers through branded Web sites in Japan, the U.K., Sweden, France, Australia and Canada. E*TRADE has been ranked the number one on-line brokerage by Gomez Advisors (for four out of the last five quarters), Lafferty Information and Research Group, PC Magazine and Smart Computing magazine. E*TRADE Securities Inc. (Member NASD/SIPC), and its parent company, E*TRADE Group Inc., have offices in Northern California and in other major business centers in the U.S. and worldwide.

About Silknet's E-business Solutions
Silknet eBusiness System is a Web-based platform for building, deploying and configuring customer-centric e-business applications. Silknet eService, built upon Silknet eBusiness System, is a customer service application that enables a company to provide customer self-service and collaboration using the Web, email, the telephone and other messaging media. Silknet eCommerce(tm), a Web-based solution for building and managing an electronic storefront, is the first e-commerce solution to integrate e-service.

About Silknet Software
Silknet Software (NASDAQ:SILK - news) provides the industry's leading customer-centric e-business applications and systems for Global 2000 and dot.com companies such as Office Depot, Microsoft, Priceline.com, Beyond.com, Sprint, Utility.com, Inacom and Bell Canada. Built from the ground up with Web technologies and standards, Silknet's software allows companies to build strong customer relationships through personalized marketing, sales, electronic commerce and customer support services. Silknet's approach integrates all customer interactions and data whether across the Web, by phone, through e-mail or in person, providing the company's agents, partners and the customers with a single view of their relationship. Silknet is headquartered in Manchester, N.H., with offices across North America and in Europe. Additional information can be obtained on the World Wide Web at http://www.silknet.com or by calling Silknet at 603/625-0070.

Silknet eBusiness System, Silknet eService and Silknet eCommerce are trademarks of Silknet Software. All other trademarks are the property of their respective holders.

Any statements contained in this press release that do not describe historical facts may constitute forward looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.

The factors that could cause actual future results to differ materially from current expectations include the following: fluctuations in customer demand; the Company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets; the risks associated with competition; the risks associated with international sales as the Company expands its markets; and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission filings, including but not limited to those appearing under the caption ``Risk Factors'' in the Company's Prospectus dated May 5, 1999.

Contact:

Editorial Contact:
Patrick J. Scannell, Jr.
Silknet Software
(603) 625-0070
pscannell@silknet.com

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