SAN MATEO, Calif.--Dec. 22, 2003--Siebel Systems, Inc. (Company
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Studies), a leading provider of multichannel business applications software, today announced that The World's Finest Resorts, a private members club for luxury vacation property owners, has selected Siebel CRM OnDemand to better manage customer data and to help grow its business. The World's Finest Resorts is participating in an early adopters program of Siebel Systems' new hosted offering, Siebel CRM OnDemand, specifically designed to meet the growing market demand for fast, easy, and affordable customer relationship management (CRM).
The World's Finest Resorts needed a solution to replace its customized software system, which was more transactional than customer-oriented. The system was based on manual processes and homegrown applications, and as a result, customer data was often difficult to manage and locate and customer-facing processes were inefficient.
"Siebel CRM OnDemand provided our company with an enterprise-class CRM system that is transforming us from a transaction-based system into a high-touch customer-focused business," said Chris Abbott, chief operating officer and principal, The World's Finest Resorts. "Siebel offers the best CRM solution on the market. The fact that it is rolling its best practices and analytics capabilities into the hosted solution made the choice easy for us."
For just $70 per user per month, Siebel CRM OnDemand enables The World's Finest Resorts' executive team, as well as its sales and marketing professionals, to effectively manage all phases of the sales cycle, from contact and opportunity management to ongoing account management. Sales best practices embedded in Siebel CRM OnDemand will help The World's Finest Resorts to manage opportunities involving contacts with customer executives and coordinate communication throughout the sales cycle. The World's Finest Resorts is also now able to quickly respond to customer requests, further supporting its new business marketing efforts as well as helping the company to better serve existing customers.
Abbott cited Siebel CRM OnDemand's analytics capabilities, which closely mapped to The World's Finest Resorts' sales methodology and offered more functionality than other hosted solutions, as key to the selection of the product. The World's Finest Resorts can use the built-in analytics capabilities of Siebel Systems' hosted solution to analyze its customer base, more effectively allocate resources, improve sales efficiency, and increase revenues.
Siebel CRM OnDemand will also help link global offices together, as well as connect the offices to additional business partners around the world. As a result, they will be able to share data and information needed to provide excellent customer service across the network.
Siebel CRM OnDemand is available now. For more information, visit www.crmondemand.com or call 1-866-906-7878.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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