Interwork Technologies Selects Siebel CRM OnDemand (email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--Dec. 17, 2003--Siebel Systems (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq:SEBL - News), a leading provider of multichannel business applications software, today announced that Interwork Technologies, a value-add distributor of security and connectivity solutions, has selected Siebel CRM OnDemand to manage sales, partner, and customer interactions across North America.

"We were intially drawn to Siebel CRM OnDemand because of its demonstrated ability to provide real-time information about customers and prospects and to help us better manage an array of customers and partners," said Andy Bennis, Vice President of Sales and Marketing for Interwork Technologies. "Siebel Systems delivers that information in a way that very closely matches the way we work. It took Interwork only one week to customize and implement Siebel CRM OnDemand, and one month later we have already seen impressive productivity gains, particularly in forecasting sales."

Prior to selecting Siebel CRM OnDemand, Interwork Technologies had been using an off-the-shelf client package that made sharing and updating company data challenging. Interwork found that it quickly outgrew the solution, as it could not be integrated with other systems, and it lacked the depth of functionality and flexibility the company required.

Since implementing Siebel CRM OnDemand Interwork enjoys the benefits of functionality and flexibility it had been missing, noting specifically the advantages associated with complete visibility into its sales pipeline and forecasting process. "It has been a big advantage to have a central repository for all of our critical information, one that is accessable from any kind of Web interface and is easily updatable. Deals change every day, and the value of having a true real-time solution has already given us a significant return on investment."

"Add to that the power, depth, and resources of Siebel Systems, and our decision was easy," Bennis continued. "As our business needs continue to change, we can be confident knowing Siebel Systems offers unlimited CRM options."

Siebel CRM OnDemand is available for purchase. For more information, visit www.crmondemand.com or call 866-906-7878.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.

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