Siebel CRM OnDemand Selected by oDesk to Improve Its Sales Process (email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--Dec. 2, 2003--Siebel Systems (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq:SEBL - News), a leading provider of multichannel business applications software, today announced that oDesk, a provider of Web- based solutions that maximize the productivity of distributed teams, is currently deploying Siebel CRM OnDemand to help manage customer account data, track and forecast sales opportunities, report sales status within the organization, and analyze key sales trends and opportunities. oDesk is participating in an early adopters program of Siebel Systems' new hosted offering, Siebel CRM OnDemand, specifically designed to meet the growing market demand for fast, easy, and affordable customer relationship management.

"Our company is growing at a rapid rate and we feel very strongly about working with proven leaders," said Craig Slayter, President and CEO, oDesk. "We wanted to work with a company that had CRM technology that was easy to implement and offered us a roadmap to grow over time -- and that company was Siebel. We feel that the strength of the provider, the offering, and the technology make this superior to other solutions on the market."

oDesk offers a suite of Web-based solutions for companies to better manage, communicate between, and collaborate with dispersed knowledge workers such as developers, teleworkers, or outsourcers -- regardless of where these resources are located. oDesk's unique Web collaboration solutions help companies improve productivity, reduce the cost of managing extended organizations, strengthen internal and customer communication, and avoid costly schedule interruptions.

In the past, oDesk used a mix of different technologies and manual processes to manage its sales operations. This proved ineffective and costly, however, since the data was not generated in real time, provided no analysis of sales trends, and offered little assistance in developing sales forecasts. These weaknesses forced executives to spend an inordinate amount of time manually reviewing data and gaining insight into the company's sales pipeline.

oDesk selected Siebel CRM OnDemand, which will allow the company to monitor and manage sales opportunities and, through the product's analytics capabilities, identify trends and help streamline the sales process. The ability to track account data in one central Web-based location will not only enhance sales force productivity, but will also provide a longitudinal view of the customer, resulting in a more consistent customer experience and better customer service offered by oDesk. Finally, Siebel CRM OnDemand will allow oDesk to manage and track its marketing campaigns throughout its customer base.

Siebel CRM OnDemand will be generally available in the fourth quarter of 2003. For more information, visit www.crmondemand.com or call 1-866-906-7878.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

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