HONG KONG--(BUSINESS WIRE)--Nov. 17, 2003--Siebel Systems (Company
Profile, Past
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Studies), Inc. (NASDAQ:SEBL - News), a leading provider of multichannel business applications software, today announced that the Hong Kong Call Center
Association (HKCCA) honored Siebel Systems with the Vendor Awards Best Supplier at the 2003 Call Center Awards.
For the second consecutive year, Siebel Systems was recognized for its products and services, which measure and improve the effectiveness of contact centers and the
business performance of organizations.
"The HKCCA's annual Call Center Awards are designed to recognize both individuals and businesses that contribute to raising the standards in customer service and
generate improvements in overall business performance in the call center sector," said Sidney Yuen, Chairman of the HKCCA. "For the second year we named
Siebel Systems the winner of the Vendor Awards Best Supplier category for providing call centers the ability to implement best practices in five key areas: scorecarding and
analytics, communication, performance management, training, and employee service."
"This highly coveted award confirms Siebel Systems' leadership position in the regional call center market and recognizes the significant business benefits that our
customers continue to gain from Siebel deployments," said Terence Chan, Regional Managing Director, East Asia, Siebel Systems. "It is the greatest testament
to the sustainable advantage that we are able to deliver to our customers' business."
HKCCA is a nonprofit organization that represents the online customer service and interaction market in Hong Kong. Formed in 1999, the Association works to help local
organizations improve their customer service capabilities through the deployment of more efficient management practices and technologies.
Also for the second consecutive year, the Efficiency Unit of The Hong Kong SAR Government (HKEU) was recognized by the HKCCA, winning the Silver Award for the best
large call center in operation. HKEU's "1823 Citizens Easy Link" handles all email, Internet, telephone, and hotline inquiries for 12 government departments.
Standardized on Siebel Call Center, the "1823 Citizens Easy Link" provides a 24-hour, one-stop service that delivers public services such as handling inquiries
and complaints on environmental hazards and cleanliness matters and answers customer inquiries for government promotional projects or campaigns.
The HKCCA awards follow other recent recognition of Siebel's customers in Asia. In August, China NetCom Corporation (CNC) received the 2003 China's Best Call Center of
the Year Award from the China Federation of IT Promotion, CTI Forum. CNC, a facilities-based broadband telecommunications operator in China, implemented Siebel
Communications across its network of 31 call centers to increase customer responsiveness, satisfaction, and loyalty. Its Siebel deployment has enabled CNC to resolve 85
percent of general inquiries within the first contact and complete 98 percent of customer requests within 24 hours; has reduced average call-handling time by 32 percent and
staff turnover by more than 20 percent; and has increased overall employee productivity by 30 percent.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and
lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM
applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel
Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., please visit www.siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of
Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with
customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers,
third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further
information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on
Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the
information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their
respective owners and are mentioned for identification purposes only.
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