(Company
Profile, Past
Stories, Case
Studies) SAN MATEO, Calif.--(BUSINESS WIRE)--Nov. 11, 2003--Siebel Systems, Inc. (Nasdaq:SEBL - News), a leading provider of multichannel business applications software, today announced that General Orthodontic has selected and deployed Siebel CRM OnDemand. General Orthodontic is among the early adopters of Siebel Systems' new hosted offering, Siebel CRM OnDemand, specifically designed to meet the growing market demand for fast, easy, and affordable customer relationship management.
"We were looking for a system that would help us qualify and convert our leads into prospects and manage them through the entire sales cycle. Siebel CRM OnDemand fit our needs," said Richard Treadwell, CEO, General Orthodontic. "Siebel CRM OnDemand enables anyone in the company to access contact, purchase, and service histories."
General Orthodontic, a privately held startup, provides product support services to dentists who wish to offer their patients the new Invisalign method of straightening teeth. General Orthodontic was faced with a challenge of needing to manage hundreds of new sales leads, and therefore needed a CRM solution that would not only manage these leads, but also manage costs and maintain high levels of customer service in order to grow the company.
After considering building its own CRM system and evaluating other hosted options on the market, General Orthodontic selected Siebel CRM OnDemand. Central to the company's decision were the analytics capabilities inherent in the Siebel solution: "Siebel CRM OnDemand offered the opportunity to keep our customer data in a central location," said Treadwell. "I can avoid navigating back and forth between three different systems, consolidating data in order to find answers to questions like 'Who are my best customers?' or 'Which products are selling?'"
General Orthodontic expects to bring 500 additional accounts online in the next several months and anticipates that Siebel CRM OnDemand will play a major role in helping realize its business goals of enhancing service and revenues, while simultaneously minimizing cost.
Siebel CRM OnDemand will be generally available in the fourth quarter of 2003. For more information, visit www.crmondemand.com or call 1-866-906-7878.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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