(Company
Profile, Past
Stories, Case
Studies) SINGAPORE--(BUSINESS WIRE)--Nov. 11, 2003-- Siebel Systems, a leading provider of multichannel business applications software, has been named the market leader in the Asia Pacific and Japan customer relationship management (CRM) software market by Frost & Sullivan, a premier global research firm and leader in growth consulting. The firm's latest industry research(a) reveals that Siebel Systems has extended its lead over its regional competitors with almost twice the market share of its nearest competitor and an annual license revenue share of 38 percent in 2002.
According to Frost & Sullivan, Siebel Systems increased its Asia Pacific market share from 33.4 percent in 2001 to 38 percent in 2002, despite a 6.6 percent decline in the regional CRM market during the same period. Frost & Sullivan expects the market to experience an 8 percent growth rate in 2003 and a similar compound annual growth rate through 2009 to top U.S.$406.8 million.
Siebel Systems also received Frost & Sullivan's 2003 Market Engineering Leadership Award in the Asia Pacific CRM software market, validating the vendor's leadership position for the third consecutive year. Frost & Sullivan's Market Engineering Leadership award recognizes organizations that demonstrate diligence, perseverance, and dedication in developing successful business models and excelling in the increasingly competitive global marketplace. The award is bestowed to a market share leader that displays excellence in market engineering--from identification of market challenges, drivers, and restraints to strategy development and methods of addressing market dynamics.
"Siebel Systems continues to outpace rivals and has successfully increased its market share leadership for three consecutive years, an astounding feat that no other vendor has achieved," said Moaiyad Hoosenally, Industry Manager of Frost & Sullivan Technology Practice. "Siebel Systems has established an excellent reputation in the Asia Pacific CRM industry by maintaining a singular focus on customers and developing applications that enable organizations to generate customer satisfaction and accelerate business growth."
According to Frost & Sullivan, Siebel Systems continues to be the vendor of choice for CRM solutions in Asia Pacific and Japan, securing large-site deployments in the past year with companies including United Overseas Bank, NTT, and National Australia Bank. Frost & Sullivan added that Siebel Systems offers one of the most comprehensive CRM solution suites, encompassing more than 20 components covering all aspects of sales, marketing, customer service, interactive selling, and analytics. Siebel business applications incorporate industry-specific best practices based on more than 3,500 customer deployments worldwide and enable organizations to meet business objectives and deliver best practices in both internal and customer-facing operations.
"This award is a testament to the success Siebel Systems continues to enjoy across the region," said Carlos Chou, Vice President and General Manager, Asia Pacific and Japan, Siebel Systems. "Organizations in Asia Pacific and Japan increasingly choose Siebel Systems for our proven industry-specific best practices, demonstrable return on investment, and unwavering commitment to ensuring that our customers' CRM initiatives are successful."
(a) Frost & Sullivan, Market Engineering Research for the Asia Pacific & Japan Customer Relationship Software Market 2002-2009, October 2003.
About Frost & Sullivan
Frost & Sullivan, an international growth consultancy, has been supporting clients' expansion for more than four decades. Our market expertise covers a broad spectrum of industries, while our portfolio of advisory competencies include custom strategic consulting, market intelligence and management training. Our mission is to forge partnerships with our clients' management teams to deliver market insights and to create value and drive growth through innovative approaches. Frost & Sullivan's network of consultants, industry experts, corporate trainers and support staff, spans the globe with offices in every major country. For more information, please visit www.frost.com.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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