Siebel Systems and SeeBeyond Deliver Call Center Real-Time Integration Solution (email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--Sept. 16, 2003-- Siebel Systems (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq:SEBL - News), a leading provider of multichannel eBusiness applications software, and SeeBeyond (Nasdaq:SBYN - News), a leading global provider of business integration and composite application assembly solutions, announced today the general availability of the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond. The joint solution allows customers to optimize the information flow between Siebel Call Center and disparate data sources using a proven packaged enterprise integration toolset that is cost-effective and can be rapidly deployed. Bally Gaming and Systems, Exult, Inc., and GES Exposition Services are among the first customers to take advantage of this new offering.
Streamlining the processes for managing complex transactions that span multiple systems has become a critical success factor in delivering high quality customer service. The Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond addresses this need by:

Reducing application integration cost and maintenance, Improving customer service by synchronizing customer and account information between Siebel Call Center and back-office applications,
Streamlining sales, service, and order-management processes and transactions between Siebel Call Center and back-office applications,
Leveraging investments in Siebel Call Center with a powerful proven integration platform.

"This offering is a direct response to our customers' need to deploy Siebel Call Center within a diverse IT environment," said Richard Gorman, Senior Vice President of Products for Siebel Systems. "By leveraging proven integration server technology from SeeBeyond with Siebel's best-in-class CRM solution, customers will be able to more easily deploy Siebel Call Center solutions that will work seamlessly with a customer's existing IT architecture."

Bally Gaming and Systems, a leader in designing, manufacturing, operating, and distributing gaming machines, is implementing Siebel Call Center in order to improve the level of customer service by giving service professionals a more complete view of the customer. Specifically, the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond will help the organization integrate Siebel eBusiness Applications with its financial, manufacturing, and product life cycle management systems to provide sales and service professionals with more accurate and timely information across the entire enterprise. The result will be a measurable impact on customer satisfaction and overall service delivery, which translates into significant financial benefit.

Siebel Call Center, the market-leading application for call centers, can transform a company's call center into a next-generation, cost-effective contact center. The Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond embeds the SeeBeyond eGate(TM) Integrator platform, associated eWay(TM) Intelligent Adapters, and the eInsight(TM) Business Process Manager into the Siebel Call Center product line. eGate Integrator provides a scalable integration solution for connectivity to leading third- party and legacy applications, while eInsight provides an effective toolkit for building business process-driven integration solutions.

The Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond is also compliant with Universal Application Network, so that customers can enhance their solution further by purchasing Siebel Business Integration Applications -- packaged software to integrate business applications that runs on integration server technology from a variety of industry-leading vendors.

"Combining SeeBeyond integration capabilities with Siebel technology is a win-win for our customers," said Reed Henry, Senior Vice President of Services, Support, and Alliances for SeeBeyond. "In today's challenging market, with IT budgets scrutinized so closely, companies need to see more value from their existing IT investments. The joint solution from Siebel Systems and SeeBeyond will help organizations facilitate the implementation of new technology, thus expediting a rapid return on existing IT investments."

The Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond is generally available today from Siebel Systems. For more information regarding the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond, please visit www.siebel.com/products/service/call_center/index.shtm.

About SeeBeyond

Drawing on 14 years of software innovation and real-world experience in integrating systems across Global 2000 organizations, SeeBeyond (Nasdaq:SBYN - News) delivers the industry's most comprehensive, standards-compliant network for the rapid assembly and deployment of enterprise-scale end-user applications built on existing systems and infrastructure. Going beyond integration, the SeeBeyond® Integrated Composite Application Network (SeeBeyond ICAN) Suite helps organizations dramatically improve business operations resulting in reduced costs, increased market share and improved customer service. SeeBeyond has more than 1,825 customers worldwide, including ABB, ABN Amro, BHP Billiton, The Cleveland Clinic, The Dial Corporation, DuPont, Florida Power & Light, Fluor Daniel, Fujitsu, General Motors, Hewlett- Packard, Pfizer, Samsung, Sprint, Sutter Health and United Healthcare. For more information, please visit www.seebeyond.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. SeeBeyond is a registered trademark of SeeBeyond Technology Corporation. eGate, eInsight and eWay are trademarks of SeeBeyond Technology Corporation. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.