SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 19, 2003-- Siebel Systems (Company
Profile, Past
Stories, Case
Studies), Inc. (Nasdaq:SEBL - News), a leading provider of multichannel eBusiness applications software, today announced that China Netcom Corporation
(CNC) has selected Siebel Communications to manage 31 contact centers and 150 retail offices across the People's Republic of China.
CNC is a facilities-based broadband telecommunications operator providing services and solutions to meet the broadband telecommunications needs of businesses and
individuals in China. Designed to enhance operational efficiency and drive competitive advantage, Siebel Communications will guide CNC's service professionals throughout
the entire customer contact life cycle with critical product information and customer profiles, enabling professionals to provide more personalized service and increase
customer satisfaction and loyalty.
The deployment is a key cornerstone in the development of CNC's customer relationship management strategy. "Siebel Communications provides us with a best-
practice approach to managing customer communications and activities across multiple call centers throughout China," said Chen Zhengli, General Manager,
Customer Service Department, China Netcom Corporation. "We chose Siebel Systems for its ability to provide sophisticated analysis of customer data and its ability
to integrate multiple call center operations, enabling more efficient and local inquiry management."
Call centers in China traditionally have a single center in a large city such as Beijing or operate independent local centers with no integration to other locations. By
implementing a unified, multichannel view of all aspects of each customer, including master customer data, products owned, services retained, and billing information, CNC
will be able to improve call center efficiency and maximize customer satisfaction.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and
lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM
applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel
Systems' sales and service facilities are located in more than 28 countries.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their
respective owners and are mentioned for identification purposes only.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the
agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services,
implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected
additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial
results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
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