SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 13, 2003-- A recent study by IDC, the premier global market intelligence and advisory firm in the information technology and
telecommunications industries, recognizes Siebel Systems, Inc. (Nasdaq:SEBL - News) as the global market share leader in the CRM applications market. According to
IDC, Siebel Systems captured 17.1 percent of the worldwide CRM applications software market in 2002, compared to the closest competitor, which has 6.2 percent.(1)
IDC's Worldwide CRM Applications Competitive Analysis, 2003: 2002 Shares and Current Outlook is based on reported and observed trends and financial activity in 2002, as
well as in-depth vendor surveys and analysis. IDC's competitive analysis spanned marketing automation, sales automation, and customer service and ranked 153 vendors
based on their 2002 annual license and maintenance revenues. In the same report, IDC projected that the total CRM applications market is expected to grow to just over
$10.2 billion in revenue by 2007, resulting in a compound annual growth rate of 7.7 percent for the five-year period.
"Siebel Systems, the traditional CRM applications leader, remained the leader in 2002, maintaining its dominant position over the rest of the field," said Mary
Wardley, vice president, CRM Applications, IDC. "Within the (individual CRM) segments (of marketing automation, sales automation, and customer service), Siebel
also remains the leader...Siebel's greatest dominance is still felt within its core competency of sales automation, where it captured a sales automation revenue market share
of 20.8 percent."
IDC defines CRM applications as "enterprise applications (that) automate the customer-facing business processes within an organization....Collectively, these
applications serve to manage the entire life cycle of a customer -- including the conversion of a prospect to a customer -- and help an organization build and maintain
successful relationships." Siebel Systems' standing reflects the company's unique position as the only enterprise applications vendor whose products are geared
entirely around providing easier and faster ways for organizations to become customer-driven.
A customer-driven enterprise presents a unified front -- a single organization -- to the customer, ensuring a consistent, high-quality customer experience. Most companies
organize into different divisions, each offering multiple channels of customer communication. They conduct business in a disconnected way, resulting in an inconsistent and
frustrating experience for the customer and lost opportunities for the company. Siebel Systems delivers the integrated processes, flexible customer relationship
management software, powerful business analytics, enterprise-class scalability, and industry-specific domain expertise required to make the customer-driven enterprise a
reality. More than 3,500 customers have chosen Siebel CRM to transform their business, with 40 customers successfully deploying to more than 4,000 live users and 16
customers successfully deploying to more than 10,000 live users. The benefits are clear: By streamlining processes and providing sales, marketing, and service personnel
with better, more complete customer information, customer-driven enterprises establish more profitable customer relationships and decrease operating costs.
"Siebel Systems continues to set the pace for the CRM industry," said David Schmaier, executive vice president, Siebel Systems. "We've helped more
organizations successfully deploy enterprise CRM implementations than the next four software companies combined. This focus on delivering proven CRM success and
results again allowed us to achieve market leadership."
About Siebel Systems
Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and
lines of business. With more than 3,500 customer implementations worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices,
CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships.
Siebel Systems' sales and service facilities are located in more than 28 countries.
(1) Worldwide CRM Applications Competitive Analysis, 2003: 2002 Shares and Current Outlook, IDC #29811, Mary Wardley, Robert Blumstein, July 2003.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of
Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with
customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers,
third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further
information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on
Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the
information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their
respective owners and are mentioned for identification purposes only.
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