Siebel eBusiness Applications Chosen as Core CRM Platform Technology by HP(email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--July 30, 2003-- Siebel Systems, Inc. (NASDAQ:SEBL - News) (Company Profile, Past Stories, Case Studies), a leading provider of multichannel eBusiness applications software, today announced that Siebel eBusiness Applications have been chosen as the core platform technology for an HP business customer relationship management (CRM) consolidation initiative. Standardizing on Siebel eBusiness Applications globally will allow HP to unite its sales force, marketing personnel, call center professionals, and partner network through a single, comprehensive business customer information system.

Siebel eBusiness Applications will be key in HP's CRM initiative to consolidate the company's direct and indirect sales channels, which include thousands of direct sales representatives, marketing professionals, contact center representatives and hundreds of thousands of partner resellers around the world, according to Mike Overly, vice president, Customer Operations, HP Global Operations. "Siebel eBusiness Applications provide an integrated platform enabling HP to drive operational efficiencies, while also making it easier for our customers to do business with us," said Overly.

HP has completed the rollout of Siebel Sales to its direct sales force and plans to integrate its contact center representatives with the direct sales force using Siebel software. The combination of Siebel Sales, Siebel Marketing, and Siebel Call Center enhances the ability of customer representatives from companies such as HP to service customers effectively, capture greater share in corporate and enterprise accounts, and drive customer loyalty improvements - while maximizing revenues.

Siebel Partner Relationship Management (PRM) will allow HP to cost-effectively manage its global network of business partners and drive greater partner performance by offering its partners a single platform for executing portal access, business planning capabilities, collaborative sales, and marketing processes.

Prior to beginning the consolidation initiative, HP used a number of CRM applications across its business channels; using Siebel CRM, HP has unified and integrated multiple systems while reducing operational costs. The Siebel deployment will help increase sales productivity by providing a unified, global customer view across all channels and a consistent sales methodology across HP's direct sales force. It also helps HP enhance internal processes such as sales forecasting, sales pipeline management, account management, proposal generation, and contact management.

Standardization on the Siebel eBusiness Applications delivers several major financial benefits. For example, it eliminates the expense of maintaining and supporting multiple CRM systems. "We estimate that the Siebel deployment will return IT savings in the range of tens of millions of dollars," Overly said.

In addition, the Siebel deployment reduces lead management costs while improving lead visibility. The application's closed-loop lead management capability tracks leads from receipt through final sale.

About Siebel eBusiness Applications

Siebel eBusiness Applications provide the most comprehensive multichannel solution that allows organizations to manage, synchronize, and coordinate customer interactions across all channels. Siebel Sales helps organizations grow revenues more quickly, predictably, and profitably by helping organizations focus on the right deals at the right time. Siebel Call Center and Service applications support end-to-end, closed-loop service and enable organizations to increase service profitability, reduce cost per contact, optimize resource management, and enhance customer satisfaction and loyalty. Siebel Partner Relationship Management automates and streamlines channel business processes, facilitates collaboration, supports real-time business-to-business integration with partners, and provides powerful insight into performance and effectiveness across the entire partner network.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.