Optus XYZed Reduces Broadband DSL Provisioning Time by 25 Percent Using Siebel Communications(email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 26, 2003-- Siebel Systems, Inc. (NASDAQ:SEBL - News) (Company Profile, Past Stories, Case Studies) today announced that Optus XYZed has reduced provisioning time by 25 percent for its broadband digital subscriber line (DSL) services. In only 12 months, Australia's leading wholesale broadband provider increased revenue and reduced connection costs through its Siebel Communications customer order management and service fulfillment application.

The order management system--ZedCare--is the fastest, most advanced and cost-effective eBusiness provisioning solution available in the Australian wholesale telecommunications market.

Since the deregulation of the Australian telecommunications market, DSL services have increased rapidly; DSL connections rose by 350 percent over the last year, according to the Australian Competition and Consumer Commission (ACCC). With more than 35 business-grade DSL providers in Australia, competitors depend heavily on their ability to minimize the time and cost required to connect new customers to their network.

Using Siebel Communications--an eBusiness solution designed for the specific needs of the telecommunications sector--ZedCare's end-to-end customer order management and service fulfillment system integrates and streamlines the connection process. Web email requests are efficiently routed to a DSL retailer, connections are ordered through the telephone and completed at the end-customer site.

Optus XYZed has been able to reduce the total connection time for a new DSL customer from over 20 days to 15 days. The company has reduced order management time by 50 percent and has decreased the service design process from two days to two minutes. The ZedCare system has also enabled Optus XYZed to reduce market delivery time for new products from over three months to four weeks.

Siebel eBusiness Applications integrate seamlessly with a third-party locator map, which identifies whether DSL is available at the end-customer site, and with in-house systems at Telstra, which leases copper lines, and Lucent, which performs the network connections and maintenance. These predefined set of proven business processes enable the systems to confirm when each critical phase is completed and provides alerts when action is required.

About Optus

Optus is Australia's leading integrated communications company, serving around 6 million customers each day. The company provides a broad range of communications services including mobile, national, and long distance services; local telephony; business network services; Internet and satellite services; and subscription television.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.