Siebel eBusiness Applications Play Central Role in XO Communications' Customer Relationship Management Initiative(email this article)

SAN MATEO, Calif.--(BUSINESS WIRE)--Feb. 26, 2003-- Siebel Systems, Inc. (Nasdaq:SEBL - News) (Company Profile, Past Stories, Case Studies), a leading provider of multichannel eBusiness applications software, today announced that XO Communications, Inc. has launched a major customer relationship management (CRM) initiative that relies on an upgrade to Siebel Communications 7.5. XO expects the solution's enhanced order management functionality and other new capabilities to help the company reduce operational costs and streamline operations.

"According to a customer survey conducted in late 2002, XO has consistently maintained an impressive customer satisfaction index percent of over 80 percent," said Rob Geller, Chief Information Officer at XO. "This upgrade to Siebel Communications 7.5 will allow XO to maintain that superior customer service while giving the company new tools to increase productivity and reduce costs. Because Siebel Communications 7.5's out-of-the-box functionality is tailored for communications providers like XO, employees are up and running quickly on the new system without spending a lot of time and money customizing the software."

Siebel Communications 7.5 will give approximately 3,000 users across all XO business units, including all sales channels and call centers, a 360-degree customer view. Moreover, it will interface with the XO provisioning, billing, and other back-office systems, further streamlining operations and reducing costs. The company plans to be fully deployed by September 2003.

The new system is designed to deliver important benefits that will help XO achieve its CRM objectives, including:

Faster, more accurate product configurations
Reduced costs through the elimination of incorrect orders
On-time delivery of services
Rapid time to deployment and faster upgrades
"With our aggressive CRM strategy, we are better positioned than ever to meet the telecommunications needs of our customers," says Rose Hauser, Vice President of Information Technology at XO Communications. "We believe that the new Siebel solution will give us greater ease of use, higher performance, and easier integration with our provisioning and billing systems. What's most important, though, is that it is designed to help us improve the quality of our customer care, so we can better serve our existing customers."

About XO Communications

XO Communications is a leading broadband communications service provider offering a complete set of communications services for business customers, including: local and long distance voice, Internet access, Virtual Private Networking (VPN), Ethernet, Wavelength, Web Hosting and Integrated voice and data services.

XO has assembled a world-class set of facilities-based broadband networks and Tier One Internet peering relationships in the United States. XO currently offers facilities- based broadband communications services in more than 60 markets throughout the United States.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risks and uncertainties. The success of the agreements and products described above and the future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with new versions and new products, the availability of Siebel Systems' products and services, implementation of products and services, existence of errors or defects in products, rapid technological change, dependence on the Internet, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.