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University of Richmond Uses Sideware’s Web-Based Customer Service Solution to Educate its Online Community-- eCRM solution to facilitate student and faculty online inquiries --RESTON, Va., November 1, 2000 - Sideware (OTC (BB): SDWSF and CDNX: SYD.U), a leading developer of customer service solutions for e-businesses, todayannounced that the University of Richmond is using Sideware’s web-based customer service solution. Available as part of the university’s online information technology help desk, Sideware’s Dr. Bean solution, at http://www.richmond.edu/is/helpdesk/index.html, will assist students and faculty who have questions about campus-related technologies. "Sideware’s eCRM software provides instant access to information and ideas for our online community of students and faculty, which is a top priority of the university,” said Ellen Waite-Franzen, vice president of information technology at the University of Richmond. “We have a campus culture steeped in digital communications, and we strive to implement the web-based technologies of greatest use and value to the university community.” “I’m really impressed with Sideware’s technology and deployment team,” said Scott Tilghman, help desk manager at the University of Richmond. “Their system integrators were knowledgeable and efficient in delivering web-based customer service to our site. Its been a pleasure to work with Sideware.” “It’s obvious why the University of Richmond was named by Yahoo as one of top 75 most wired campuses in the country,” said James Speros, president and CEO of Sideware. “The university embraces web-based technology that furthers the education and productivity of its students and faculty, and we look forward to working with them to deliver eCRM solutions to their online community.” Real-time online help desk service is one of the eCRM applications available to universities and education organizations. On a Sideware-enabled web site, visitors can also get immediate assistance from an administrative, library or instructional aide or directly from an instructor or supervisor. Other features such as online training, distance learning and course registration are available with Sideware’s eCRM solution. About Sideware Sideware is a leading developer of customer service solutions for e-businesses. Sideware’s Dr. Bean software is an e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing multi-platform scalability and functionality across all major servers and operating systems. In addition, the company is an independent software vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key strategic business partnerships include ties with Oracle Corp., Sun Microsystems and SAIC. Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary of Sideware Systems Inc. and publicly trades on both the OTC Bulletin Board and on the Canadian Venture Stock Exchange (OTC (BB): SDWSF and CDNX: SYD.U). For further information on Sideware’s total solution or turnkey products and services, please visit http://www.sideware.com ON BEHALF OF THE BOARD James Speros President and CEO The Canadian Venture Exchange Does Not Accept Responsibility For The Adequacy Or Accuracy Of This Release. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. Certain information included in this communication (as well as information included in oral statements or other written statements made or to be made by Sideware Systems Inc.) contains statements that are forward-looking, such as statements relating to the future anticipated direction of the high technology industry, plans for future expansion, various business development activities, planned capital expenditures, future funding sources, anticipated sales growth and potential contracts. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future and, accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of Sideware Systems Inc. These risks and uncertainties include, but are not limited to, those relating to development and expansion activities, dependence on existing management, financial activities, domestic and global economic conditions, changes in federal or state income tax laws, and market competition factors. Editorial Contact: Tara Dunion Sideware Corporation 703-437-9002 x 3044 dfrey@sideware.com top of page |
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