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Mysawmill.com Powers Up with Sideware’s Web-Based Customer Service SolutionRESTON, Va., September 21, 2000 - Sideware (OTC (BB): SDWSF and CDNX: SYD.U), a leading developer of customer service solutions for e-businesses, announced today that Mysawmill.com ltd has gone live with its electronic Customer Relationship Management (eCRM) solution. Designed as an electronic marketplace for consumable sawmill supplies, Mysawmill.com utilizes Sideware's web-based customer service to offer real-time personalized service to visitors who access its B2B site to purchase a wide range of sawmill consumable items, including circle saws, knives, grinding wheels, carbide tips and a variety of other products."As part of our mission to be a one-stop shop for the sawmill and wood product manufacturing industry, we aim to provide superior customer service to everyone who accesses our site," said Jennifer Fitch, president and CEO, Mysawmill.com. "Sideware's advanced web-based customer service solution meets our demands and is a key resource that will help bring together the buyers and sellers on our site." "Mysawmill.com is focused on providing advanced marketplace solutions, including reverse bidding for yearly contracts and surplus product listings, and Sideware's web-based customer service technology fits well into the equation," said James Speros, president and COO of Sideware. "We are pleased to be working with Mysawmill.com and hope to be a useful tool for visitors to their site." About Mysawmill.com Mysawmill.com is a one stop shop for sawmill and wood product manufacturing supplies. The site is a single resource for everyone connected with consumable MRO products in the sawmill and wood product manufacturing industry. At Mysawmill.com, buyers and sellers can do business faster and easier than ever before, with services like reverse bidding for yearly contracts, surplus product listing for both the customer and the manufacture, and additional information about industry applications. For additional information and to view the extensive on-line catalogue, please visit www.mysawmill.com. About Sideware Sideware is a leading developer of customer service solutions for e-businesses. Sideware’s Dr. Bean software is an e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing multi-platform scalability and functionality across all major servers and operating systems. In addition, the company is an independent software vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key strategic business partnerships include ties with Oracle Corp., Sun Microsystems and SAIC. Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary of Sideware Systems Inc. of North Vancouver, BC. Sideware Systems Inc. publicly trades on both the OTC Bulletin Board and on the Canadian Venture Stock Exchange (OTC (BB): SDWSF and CDNX: SYD.U). For further information on Sideware’s total solution or turnkey products and services, please visit www.sideware.com. For investment information visit www.techwestmgmt.com/sideware. Editorial Contact: Tara Dunion Sideware 703-437-9002 tdunion@sideware.com top of page |
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