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OfficeSource.net Goes Live with Sideware's Web-Based Customer Service SolutionRESTON, Va., September 7, 2000 - Sideware (OTC (BB): SDWSF and CDNX: SYD.U), a leading developer of customer service solutions for e-businesses, announced today that Office Source has begun using its electronic Customer Relationship Management (eCRM) software to offer web-based customer service to site visitors. With Sideware’s eCRM software, Office Source’s customers have access to live, interactive customer service by visiting the online office furniture and business products retailer’s web site, located at www.officesource.net.“Visitors to our site are looking for quick, interactive customer service that will lead them to our complete solutions in the areas of office furniture, office supplies, break-room services and computer hardware,” said Mike Colon, vice president of sales for Office Source. “Sideware delivers the customer service solution we need to differentiate ourselves in the online arena and we’re pleased to be able to offer such a next-generation technology solution to our customers.” “Office Source’s business model is based on quick turnaround and web-based procurement solutions and our real-time customer service product fits in extremely well with this strategy,” said James Speros, president and COO of Sideware. “Office Source’s customer service team, equipped with the Sideware solution, is now able to provide the highest level of personalized service.” Sideware’s eCRM, web-based customer service solution can be accessed by visiting www.officesource.net and clicking on the Dr. Bean icon. Customers will then be led through Sideware’s application and will find several options to contact Office Source customer service representatives (CSRs). Clicking on the Dr. Bean Live Customer Service icon will automatically bring up the Dr. Bean live interface. An Office Source customer service representative then greets the customer, who can ask questions to the CSR in real-time. The CSR will answer customer questions and can push web pages and other content directly onto the customer’s web page interface. Sideware’s eCRM solution also allows tracking of customer inquiries so that the CSR can access historical data to better assist Office Source’s repeat customers. About Office Source Office Source, Inc., a woman owned and operated company, is headquartered in Gaithersburg, Maryland. The company’s business infrastructure allows it to compete with the largest business product dealers by offering customers extensive product inventory, competitive pricing, detailed billing and next-day nationwide delivery. The ability to create custom procurement management solutions for customers makes Office Source a highly competitive force in the marketplace. Additional information about the company can be found at: www.officesource.net. About Sideware Sideware is a leading developer of customer service solutions for e-businesses. Sideware’s Dr. Bean software is an e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing multi-platform scalability and functionality across all major servers and operating systems. In addition, the company is an independent software vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key strategic business partnerships include ties with Oracle Corp., Sun Microsystems and SAIC. Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary of Sideware Systems Inc. of North Vancouver, BC. Sideware Systems Inc. publicly trades on both the OTC Bulletin Board and on the Canadian Venture Stock Exchange (OTC (BB): SDWSF and CDNX: SYD.U). For further information on Sideware’s total solution or turnkey products and services, please visit www.sideware.com. For investment information visit www.techwestmgmt.com/sideware. ON BEHALF OF THE BOARD Owen Jones CEO, Director Editorial Contact: Dare Frey Sideware Corporation (703) 437-9002 x 2003 dfrey@sideware.com top of page |
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