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ServiceWare and Clarify Partner to Deliver Enhanced Knowledge Management Solutions for the Front Office

Clarify eFrontOffice Extends Customer Relationship Abilities With Integration Of ServiceWare Knowledge Management Products

OAKMONT, Pa., Dec. 16 -- ServiceWare Inc. and Clarify Inc. (Nasdaq: CLFY - news) today announced a strategic alliance that will provide a powerful, full-service knowledge management solution to customers. Clarify, a provider of e-business solutions for the front office, has chosen ServiceWare's knowledge management products for integration with its Clarify eFrontOffice suite. The integration of these two products will enable companies to more effectively capture, contribute, manage and use customer knowledge throughout the enterprise

Future integration between ServiceWare's rightanswers.com, and Clarify eFrontOffice will give users a seamless solution for online customer support and knowledge management via the web. Rightanswers.com is the first dynamic knowledge portal to completely automate the problem-resolution process via the Internet. The integrated solution will provide users of Clarify eFrontOffice dynamic and robust multi-vendor content that is easily accessible and searchable.

``Organizations can dazzle their customers by empowering them with access to the collective knowledge repository of the company,'' said Kirsten Berg- Painter, senior vice president of worldwide marketing for Clarify. ``Together, ServiceWare and Clarify furnish companies with the ability to easily deliver access to the right content with the right context at the right time. ''

``The ability to dynamically access, and create new knowledge is critical to a successful customer experience,'' said Mark Tapling, president and COO of ServiceWare. ``The integration of ServiceWare products with Clarify eFrontOffice provides the best environment to not only handle customer calls carefully, but successfully resolve their issues every time.''

In addition to product integration, Clarify and ServiceWare will partner in an educational role to promote an awareness and understanding of the importance and potential of knowledge management in the front office through joint marketing activities.

About ServiceWare Inc.
ServiceWare is an Internet software and eSupport knowledge content company that helps organizations strengthen customer relationships and grow business by leveraging the power of knowledge. ServiceWare's Business Knowledge Applications map to any customer interaction point across the enterprise to enact strategies for sales, service and support, including self-service for e-business.

ServiceWare customers represent a cross-section of industry leaders from such vertical markets as financial services, technology, manufacturing, healthcare, entertainment, education and government. More than 4000 organizations have successfully implemented ServiceWare's software solutions including Pfizer, Lucent Technologies, Marriott International, Hughes Network Systems, Yamaha Corporation of America, Kimberly-Clark, FORE Systems, Acer Inc., Data General, Canon I.T.S., Fleet Services, Wake Forest University, Johnson Controls, Stream International, Texas Instruments, Ingram-Micro, Case Corporation, John Deere, Sulzer Textile, Call Centre Europe, Meijer, Fourth Shift, Saskatchewan Power, the State of Washington and Bear Stearns.

ServiceWare leads the eCRM market today and is defining the future of Business Knowledge Applications. Learn more today by visiting ServiceWare's Web site at www.serviceware.com. E-mail and telephone inquiries are welcome at info@serviceware.com or 800-572-5748. Contact ServiceWare International in the United Kingdom via e-mail at intl.info@serviceware.com or at 44 (0) 118-988-0220.

About Clarify
Clarify Inc. is the world's second largest front office software provider. Clarify eFrontOffice combines customer relationship management, Internet relationship management and e-business capabilities in a single solution allowing companies to quickly deploy e-business sales and service initiatives. Clarify is the choice of leading corporations including Best Buy, British Telecommunications, Compaq, E*Trade, Ericsson, Federated Department Stores, First USA, General Electric, giggo.com, Microsoft, Prudential, Sony and Toyota. Founded in 1990, Clarify is headquartered in San Jose, California. Its products are marketed through resellers, including Compaq and Hewlett- Packard, as well as a direct sales and service organization with offices in Asia Pacific, Europe, the Middle East, North America and South America. Contact Clarify at 1-888-CLARIFY or 1-408-965-7000, via email at info@clarify.com or the web at www.clarify.com.

Editorial Contact:
Amy Akers
Michael James & Co., Inc
412.471.2908
akers@michaeljames.com

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