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Advanced MarketPlace and ServiceWare Partner to Bring Enhanced Web-Based Solutions to Infrastructure Management CustomersTAMPA, Fla. & OAKMONT, Pa.--Dec. 12, 2000-- Advanced MarketPlace, Inc., a leading provider of customized Infrastructure Management Solutions and Consulting throughout North America and ServiceWare Technologies, Inc. (Nasdaq:SVCW - news), a leading provider of Web-based solutions for enterprise service and support today announced a partnership alliance to enable clients to improve the quality and speed of online service. Advanced Marketplace will recommend ServiceWare's eService Suite to enterprise and mid-size customers to increase efficiency and lower costs.Advanced MarketPlace provides turnkey information technology solutions for its clients, specializing in total infrastructure management. These solutions can include consulting and process development, product sales and implementations, on-site resources and support agreements. Through its strategic alliance with ServiceWare, Advanced MarketPlace can now offer a Web-based service and support solution that provides clients with personalized, automated eService tailored to the needs of their customers, partners and employees. Advanced MarketPlace's expertise with Consolidated Service Desk and Asset Management solutions enables them to confidently recommend ServiceWare's eService Suite to both existing customers as well as enterprises seeking to maximize efficiency and lower their total cost of ownership. ``The value of Advanced MarketPlace is that we understand the critical issues facing consolidated help desks and IT departments in general. We have built this understanding by providing technology solutions to our customers whether they are a small organization or one of our Fortune 500 customers. By focusing on the customer's needs we deliver the best solution for their situation. We feel that the ServiceWare products strengthen our solutions offering,'' said Matthew Peeples, president of Advanced MarketPlace. ``ServiceWare's partnership with Advanced Marketplace expands the reach of our sales organization, and makes ServiceWare's solutions available to a wider audience of potential customers across industries,'' said Charla Michalojko, director of Partners and Alliances at ServiceWare. ``We chose Advanced Marketplace because of their experience in delivering customized, high quality solutions to IT organizations is consistent with ServiceWare's overall business objectives.'' About Advanced MarketPlace: Headquartered in West Central Florida, Advanced MarketPlace, Inc. is a progressive company that provides extensive resources and services to IT organizations. The Advanced MarketPlace team is comprised of highly skilled professionals with diverse backgrounds and a common goal -- to determine the needs of our customers and deliver the best solution through the seamless integration of proven technologies. Advanced MarketPlace leverages its IT expertise to help its customers achieve a multitude of goals such as efficiently migrating legacy data to current platforms, database administration, network management, developing and effectively managing consolidated help desks, understanding and practicing life-cycle asset management, expanding a company's focus to total infrastructure management and integrating infrastructure and ERP systems. To provide its customers with a fitting solution for their individual needs, Advanced Marketplace is capable of delivering a customized solution no matter how large or small the need. This is accomplished by utilizing Advanced MarketPlace's many resources including consulting, sales of IT hardware and software products, implementation services, training and various levels of customer support. Some of our recent customers include Alltel Communications, Cutler Hammer, FBI, Morgan Stanley Dean Witter, TECO Energy, and Vulcan Chemical. From the initial consultation of your Infrastructure Solution, to the complete design and implementation of your company roll-out, Advanced MarketPlace will provide you with a program you can count on to get the job done. For more information on Advanced MarketPlace, please visit our Web site at http://www.advancedmarketplace.com or call our corporate office at 813/655-7173. About ServiceWare: ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points -- Web, email, phone, fax or in-person. Based on ServiceWare's robust knowledge base and patented Cognitive Processor(TM), ServiceWare's eService Suite(TM) enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare's Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4,000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, John Deere and Bear Stearns. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, and was also named one of the ``Top 100 Companies to Watch'' by KM Magazine. Learn more today by visiting ServiceWare's Web site at http://www.serviceware.com or call 800/572-5748. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward- looking statements, including, without limitation, failure in customers' widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Note to Editors: eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Editorial Contact: Dave Bolger The Horn Group 415.905.4045 dbolger@horngroup.com top of page |
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