Press Release - ServiceWare, Inc. Company Profile ServiceWare Inc. Strengthens Services Team With Susie Sedlacek, New Vice President of Professional Services New VP Underscores ServiceWare's Commitment to Providing World-Class Professional Services OAKMONT, Pa. - ServiceWare Inc. today reiterated its commitment to providing world-class professional services with the announcement that Susie Sedlacek has joined its senior management team as Vice President of Professional Services. In this capacity, Ms. Sedlacek will drive the long-term strategy and development of ServiceWare's professional consulting, mentoring and support services in the U.S. and international markets. "Customer success and satisfaction are key elements of our business," states Mark Tapling, ServiceWare's senior vice president of worldwide sales and professional services. "We were committed to finding a proven leader to direct our professional services team and support our customers in their knowledge-based support initiatives. With her experience in heading professional services initiatives at major multinational companies such as Sun Microsystems and Hewlett-Packard, Susie Sedlacek will be a great asset to ServiceWare and our customers." Ms. Sedlacek will oversee ServiceWare's services and pre-sales support initiatives, including customer training and implementation of ServiceWare's solutions for knowledge-based customer support. "From its inception, ServiceWare has recognized that technology by itself will not ensure success," notes Ms. Sedlacek. "By making the commitment to support customers through the combination of innovative product offerings and world-class professional services, ServiceWare is demonstrating its commitment to ensuring customers' success in providing knowledge-based support to their customers and employees." Prior to joining ServiceWare, Ms. Sedlacek spent five years at Sun Microsystems, Inc., where she most recently led the company's professional services business in Latin America. She previously held positions in Hewlett-Packard's Professional Services Organization, the ASK Computer Group and SRI International. Ms. Sedlacek holds an MBA and BS in Economics from the University of San Francisco. ServiceWare Inc. -- Right Answers Right NowSM ServiceWare is a worldwide leader in providing innovative problem resolution and knowledge management solutions that can be deployed over the Internet or telephone to help companies dramatically increase customer satisfaction and retention. ServiceWare offers unmatched experience and expertise in developing comprehensive, accurate and easy-to-use content for support knowledge bases. ServiceWare's industry-leading technical-support content, combined with the company's world-class professional services and innovative software for knowledge management, represents a comprehensive solution for providing knowledge-based support. By applying this solution, companies working with ServiceWare enhance customer satisfaction, increase retention rates, leverage support personnel and contain support costs even as their own customer numbers grow. More than 3,500 organizations, such as Microsoft (NASDAQ: MSFT), Compaq Computer (NYSE: CPQ), EDS (NYSE: EDS), MCI WorldCom (NASDAQ: WCOM), and Nestle have experienced the benefits of higher customer satisfaction through ServiceWare's comprehensive solution for knowledge-based support. To learn more, contact ServiceWare at info@serviceware.com or call 800-KPAKS-4-U (572-5748). http://www.serviceware.com Contact: Bernard J. McCrory Manager of Corporate Communications 412.826.1158, Ext. 414 mccrory@serviceware.com Search the News Archives Home | Daily Report | Resource Center | Company | Affiliations | Research | Contact Us © 1998 Real Market Research Corporation.          Real Market is a registered trademark of Real Market, Inc.