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ServiceWare Appoints Scott Schwartzman to Vice President of Global Enterprise ServicesFormer Firepond and SAP Executive to Lead ServiceWare’s Training, Consulting, Integration and Support TeamsOAKMONT, PA – November 21, 2000 – ServiceWare Technologies, Inc. (Nasdaq: SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced the appointment of Scott Schwartzman to the position of vice president of global enterprise services. Schwartzman joins ServiceWare with 13 years senior-level business and technology experience from market-leading companies including Firepond, SAP America and Revlon. With particular expertise in leading large professional services teams and implementing global enterprise solutions, Schwartzman will be responsible for driving the growth of ServiceWare’s services organization and deploying the company’s best practices on a consistent, worldwide basis.“ServiceWare’s customer and partner base is expanding rapidly, and the opportunity ahead of us to build on these relationships has never been more promising,” said Mark Tapling, CEO of ServiceWare. “A dynamic services organization is key to our success, and under Scott’s seasoned consulting and management leadership, our GES organization will ensure customers are receiving the highest value possible from our eService Suite. I am delighted to welcome Scott to our team, and am confident that he can help take ServiceWare to the next level of growth and market leadership.” Prior to joining ServiceWare, Schwartzman was vice president of professional services at Firepond, an eCRM vendor, where he oversaw a 150-person team covering consulting services, training and technical support. Before Firepond, Schwartzman held several key positions at SAP America during a four-year tenure, including director of professional services, where he gained valuable management and technology industry experience during a time of rapid growth. Prior to SAP, Schwartzman held positions in operations and systems management at Star Dynamic Corporation, Dep Corporation and Revlon Corporation. “I am pleased to join the ServiceWare team because I believe in the leadership of the company’s products, the caliber of the executive team, and the enormous opportunities for growth in the online service and support market,” said Scott Schwartzman. “As we continue to expand our offerings internationally, I look forward to working closely with partners and employees to help them leverage the power of eService Suite for our customers.” About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points – Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal and component of eService Suite, gives the end user direct access to ServiceWare’s Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, John Deere and Bear Stearns. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, and was also named one of the “Top 100 Companies to Watch” by KM Magazine. Learn more today by visiting ServiceWare’s Web site at http://www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers’ widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Editorial Contact: Dave Bolger The Horn Group 415.905.4045 dbolger@horngroup.com top of page |
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