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ServiceWare Demonstrates Benefits of Knowledge Management at ITECCompany Joins Vertical Solutions, Inc. at CRM Pavilion and TheaterOAKMONT, Pa.---Nov. 20, 2001--ServiceWare Technologies, Inc. (Nasdaq:SVCW - news), a leading provider of enterprise solutions for service and support, today announced its participation in Vertical Solutions, Inc.'s (VSI) CRM Pavilion at Cincinnati ITEC. ServiceWare will present real world case studies on the cost-savings and productivity gains companies realize by using intelligent knowledge management software within their service and support infrastructures.ServiceWare's eService Suite allows organizations to efficiently build and manage a repository of knowledge, empowering both support agents and individuals accessing online self-service options to more quickly locate consistent and accurate answers to their questions. At the core of ServiceWare's solution is MindSync(TM), a patented self-learning engine that uses neural net technology to rank and disseminate answers based on the collective experience of everyone who has previously interacted with the software. Organizations using VSI's PowerHelp Millennium as their call management system can integrate ServiceWare's eService Suite software for a complete Web-based internal and external support solution. Customers, employees, and support professionals can quickly and easily access corporate knowledge through existing call management systems to solve highly technical problems and accurately answer questions. VSI and co-sponsor Xerox Connect have developed the CRM Pavilion and Theater at the Cincinnati ITEC to provide a ``360 degree'' view of the CRM marketplace. The event will take place November 28th-29th, 2001. For more information please visit www.vertsol.com. About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to provide enhanced customer service capabilities. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities, Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, as well as the Software Support Professionals Association (SSPA) WebStar Service Award 2000. ServiceWare was also named one of the ``Top 100 Companies to Watch'' by KM World Magazine. Learn more today by visiting www.serviceware.com or call 800/572-5748. Note to Editors: eService Suite and MindSync are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward- looking statements, including, without limitation, risks related to ServiceWare's eService software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Editorial Contact: Alison Fischer Horn Group, Inc. 415.905.4033 afischer@horngroup.com top of page |
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