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ServiceWare Partners with Seamless TechnologiesSeamless to Implement eService Suite for Joint Clients and Integrate Product into Its Own Network SolutionOAKMONT, PA – November 06, 2000 – ServiceWare Technologies Inc., (Nasdaq: SVCW), a leading provider of Web-based solutions for enterprise service and support, today announced its partnership with Seamless Technologies Inc., a leading IT network and service management solutions company. With the addition of Seamless to its partner reseller program, ServiceWare will expand its sales, marketing, and services coverage, particularly in industries that Seamless specializes in, including telecommunications and financial services.Seamless will integrate, resell, and provide deep domain level customer support for ServiceWare’s eService Suite, a software and content solution that enables companies to provide personalized eService, within their own network, systems and service management solution. Additionally, Seamless will serve as an integration specialist for ServiceWare customers by implementing eService Suite into existing enterprise wide CRM architectures. “Seamless Technologies has a solid reputation for working within customer service environments and deploying software applications in large enterprise configurations,” commented Mark Tapling, CEO of ServiceWare. “Their experience in working with eService Suite immediately broadens ServiceWare’s ability to provide Web-based service and support solutions to businesses in all sectors of the economy.” As a new certified ServiceWare reseller, Seamless will recommend and resell ServiceWare’s eService Suite to existing customers, and integrate the solution directly into Seamless’s own solutions for future clients. Seamless builds global customer and network care environments for clients that can immediately detect the root cause of network, application and service problems related to availability, accounting, operability and performance throughout the enterprise. ServiceWare’s eService Suite will enhance Seamless’s enterprise solution architecture by enabling clients to build network specific knowledge bases and resolve their problems faster, and automatically. Moreover, Seamless was attracted to the flexibility of ServiceWare’s solution to integrate easily with other eService and CRM applications. “We are excited to combine our expertise in building and integrating complex systems for our customers with ServiceWare’s extensive knowledge of e-service and support technology,” said Kevin Johnson, President of Seamless Technologies. “Our deep domain knowledge of ServiceWare’s eService Suite enables us to successfully integrate it into both our own solution as well as the current CRM architectures of our customers.” About Seamless Technologies Seamless is a leading IT Network and Service management solutions company that specializes in designing, implementing and supporting systems for the unified management of e-business infrastructures for the telecommunications and financial markets. Seamless provides consulting, integration, software development and support services to enable its customers to provide scalable, highly available, reliable, secure, highly functional, flexible and comprehensive real-time systems that can seamlessly integrate the management of mixed IT infrastructures operating across multiple Network Operation Centers (NOCs) and Network Management Systems (NMSes) in a multi-service environment. Seamless solutions improve existing services quality, streamline operations in order to compete cost-effectively, maximize the return on investment in the computing and network infrastructure and enable new services over complex global networks. Seamless’ architecture and Practice methodology allow customers to operate a highly utilized and available distributed network-based computing environment, over a global heterogeneous network fabric with, over 400,000 managed objects and 3 million events per day. Seamless Technologies is located in Morristown, New Jersey, and can be reached at +1.973.326.8900 ext. 2012, or sales@seamlessti.com, or on the web at http://www.seamlessti.com/ About ServiceWare ServiceWare is a leading provider of Web-based solutions for enterprise service and support, which enable organizations to win on service in the incredibly competitive world of eBusiness. ServiceWare delivers a comprehensive, integrated family of eService solutions that enable organizations to easily provide customers with fast, accurate answers to inquiries across all touch points – Web, email, phone, fax or in-person. Based on ServiceWare’s robust knowledge base and patented Cognitive Processor™, ServiceWare’s eService Suite enables customers to build service destinations for eBusiness. RightAnswers.com, a Web-based knowledge portal, gives the end user direct access to ServiceWare’s Knowledge Channels, which provide technical support knowledge from leading technology companies including Microsoft, Novell and 3Com, and serves as a leading single source for fast, accurate IT solutions. ServiceWare customers represent a cross-section of industry leaders in the financial services, technology, manufacturing, healthcare, entertainment, education and government sectors. More than 4000 organizations have implemented ServiceWare eService solutions including Pfizer, Lucent Technologies, Marriott International, Fleet Services, Stream International, Texas Instruments, Ingram-Micro, and Bear Stearns. Learn more today by visiting ServiceWare’s Web site at www.serviceware.com or call 800-572-5748. eService Suite, Cognitive Processor and RightAnswers.com are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, failure in customers’ widespread adoption and use of the ServiceWare products, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare’s prospectus dated August 24, 2000, which is included as part of its Registration Statement on Form S-1, filed with the Securities and Exchange Commission. Editorial Contact: Dave Bolger The Horn Group 415.905.4045 dbolger@horngroup.com top of page |
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