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ServiceWare Adds Support for SolarisOAKMONT, Pa--October 31, 2001--ServiceWare Technologies, Inc. (Nasdaq: SVCW), a leading provider of enterprise solutions for service and support, today announced the availability of its flagship product, eService Suite, on Sun Microsystem’s Solaris 8 operating system. ServiceWare now supports Solaris, Windows 2000 and NT operating environments to provide customers greater flexibility and security when implementing its solutions.“As we strive to exceed customer expectations it is imperative that we make Solaris, one of the premiere UNIX server leaders, an easy and secure option for the deployment of our technology,” said Scott Schwartzman, chief operating officer at ServiceWare. “Companies implementing ServiceWare’s products will now be able to decrease costs and enhance customer service capabilities while benefiting from the scalability and reliability of the Solaris platform." Powered by MindSyncÔ, ServiceWare’s patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer complex inquiries from customers, partners and employees. With ServiceWare, customers are able to preserve intellectual property, significantly decrease service costs and training cycles, and improve customer satisfaction with faster response times and self-service options. Client support for Solaris is available for ServiceWare customers today with server support available before end of year. About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to provide enhanced customer service. ServiceWare's eService SuiteÔ software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSyncÔ, a patented self- learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities, Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, as well as the Software Support Professionals Association (SSPA) WebStar Service Award 2000. ServiceWare was also named one of the "Top 100 Companies to Watch" by KM World Magazine. Learn more today by visiting www.serviceware.com or call (800) 572-5748. eService Suite and MindSync are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, risks related to ServiceWare's eService software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Editorial Contact: Alison Fischer Horn Group, Inc. 415.905.4033 afischer@horngroup.com top of page |
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