|
Press Release |
|||
|
ServiceWare Appoints Scott Schwartzman as Chief Operating OfficerOAKMONT, Pa.-Oct. 30, 2001--ServiceWare Technologies, Inc. (Nasdaq:SVCW - news), a leading provider of enterprise solutions for service and support, today announced the appointment of Scott Schwartzman to chief operating officer. In this new role, Schwartzman will be responsible for the planning and execution of major strategic initiatives and managing all aspects of operations. Schwartzman's primary goals include expediting future product releases that provide customers with increased functionality, driving sales, and maintaining a services organization focused on complete customer satisfaction.``I am confident that Scott will continue to deliver exceptional results and exceed the expectations of our customers, partners, and employees,'' said Kent Heyman, ServiceWare CEO. ``The entire executive team looks forward to working with Scott in his new role, guiding both the evolution of ServiceWare's product line and navigating our organization through these volatile market conditions.'' Schwartzman joined ServiceWare as vice president of global enterprise services in October 2000, and brings to the position more than 14 years senior level business and technology experience. Prior to joining ServiceWare, Schwartzman was vice president of professional services at Firepond, an eCRM vendor, where he oversaw a 150-person team covering consulting services, training and technical support. Before Firepond, Schwartzman held several key positions at SAP America, Star Dynamic Corporation, Dep Corporation and Revlon Corporation. About ServiceWare ServiceWare is a leading provider of intelligent service applications that enable companies to provide enhanced customer service. ServiceWare's eService Suite(TM) software empowers organizations to deliver superior service and support, while reducing expenses. Powered by MindSync(TM), a patented self-learning search technology, eService Suite enables businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. More than 200 leading organizations have implemented ServiceWare software including H&R Block, Northeast Utilities, Amgen, Stream International, QUALCOMM, Marconi and Sage Software. ServiceWare is the recipient of the prestigious CRM Excellence Award 2000, as well as the Software Support Professionals Association (SSPA) WebStar Service Award 2000. ServiceWare was also named one of the ``Top 100 Companies to Watch'' by KM World Magazine. Learn more today by visiting www.serviceware.com or call 800/572-5748. Statements in this press release that are not historical facts, including those statements that refer to ServiceWare's plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward- looking statements, including, without limitation, risks related to ServiceWare's eService software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare's ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare's ability to attract and retain qualified personnel. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission. Note to Editors: eService Suite and MindSync are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners. Editorial Contact: Cadence Ricanati Horn Group, Inc. 415.905.4025 cricanati@horngroup.com top of page |
|||