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ServiceWare Strengthens International Presence With Establishment Of International Headquarters And Appointment of Managing Director
David Dow Signs On As Managing Director of International Operations Facilitating The Development Of ServiceWare International Headquarters In The UK
For Immediate Release OAKMONT, PA (26, 1999) – ServiceWare Inc. today announced it will enhance its presence in the international market with the establishment of a new International Headquarters in the UK. David Dow, former Business Development and Finance Director for Primus Knowledge, has joined ServiceWare as Managing Director of International Operations. His experience and reputation in the knowledge management arena will enhance ServiceWare’s global business efforts, and will provide the new International Headquarters with a recognized leader in the field.The new International headquarters location will be key in the strategic growth of ServiceWare overseas. Since the opening of ServiceWare’s international headquarters in Geneva, Switzerland last year, ServiceWare has quickly become one of Europe’s leaders in knowledge management.
David Dow will be responsible for the sales and distribution of ServiceWare’s products internationally. He will oversee recruiting and management of ServiceWare relationships with its distribution partners; build a direct sales team; and represent ServiceWare as the senior executive for International. Developing the UK based headquarters will be a key first step.
“The International market is evolving as an important venue for knowledge management software and as the leader in this market, ServiceWare continues to strengthen its position as a key player there,” said Mark Tapling, president and COO of ServiceWare. “David’s experience and proven success in the knowledge management field will be a great asset to both our customers and ServiceWare in the International market.”
David Dow joins ServiceWare from Primus Knowledge, a developer of Web-based problem resolution and knowledge management software. As Business Development and Finance Director at Primus, David was responsible for partner strategy, financial operations, facility and human resource management, sales contract negotiation and direct sales management for Southern Europe. Prior to Primus, David served as Acting Managing Director and Finance Director for SITEL UK Ltd.
About ServiceWare
ServiceWare is an Internet software and support knowledge content company that helps organizations strengthen customer relationships and grow business by leveraging the power of knowledge. ServiceWare's business knowledge applications map to any customer interaction point across the enterprise to provide strategies for sales, service and support, including self-support for e-business.
Serving more than 4,000 organizations, ServiceWare leads the problem resolution market today and is defining the future of business knowledge applications. ServiceWare's corporate customers include Microsoft Corporation, Merrill Lynch, Hewlett-Packard, Pfizer Pharmaceuticals, Bear Stearns, Compaq Computer, Acer Inc., FORE Systems Inc., Lucent Technologies, Toys 'R Us, MCI WorldCom, Marriott, Data General, Texas Instruments, DecisionOne, EDS, Hughes Network Systems, Johnson Controls, Raytheon, Canon USA, Prudential Insurance, CDW Computer Centers, Inc., Northeast Utilities, Kimberly-Clark, Fourth Shift, Stream International, McKesson
HBOC, Sulzer Textil, Tenneco, Toshiba of Canada, Ingram-Micro, United Messaging and Yamaha Corporation of America, as well as prominent universities and government agencies. Learn more today by visiting ServiceWare's Web site at www.serviceware.com. E-mail and telephone inquiries are welcome at info@serviceware.com or 800-572-5748. Contact ServiceWare International in Geneva Switzerland via e-mail at intl.info@serviceware.com or at +[41] (22) 960-1240.
Editorial Contact:
Amy Akers
Michael James & Co., Inc.
412.471.2908
akers@michaeljames.com
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