SERVICEWARE TO ANNOUNCE THIRD QUARTER FINANCIAL RESULTS ON OCT. 30, 2003 SERVICEWARE TO ANNOUNCE THIRD QUARTER FINANCIAL RESULTS ON OCT. 30, 2003 ServiceWare to Announce Third Quarter Financial Results on Oct. 30(email this article)

PITTSBURGH, PA – Oct. 21, 2003 -- ServiceWare Technologies (Company Profile, Past Stories, Case Studies), Inc. (OTCBB:SVCW), a leading provider of knowledge-powered support solutions, will report its financial results for the third quarter ended Sept. 30, 2003 after the market close on Thursday, Oct. 30, 2003.

ServiceWare will formally announce earnings during a conference call and Webcast at 4:30 p.m. EST (1:30 p.m. PST) on Oct. 30. ServiceWare President and CEO Kent Heyman and ServiceWare CFO Scott Schwartzman will be online to discuss ServiceWare’s third-quarter financial results and other corporate events. They also will take part in a Q&A session.

Callers can access the call by dialing (800) 374-0565 and providing the company name, “ServiceWare.” The call also can be accessed over the Internet by clicking on the Investor Relations area of ServiceWare’s Web site, http://www.serviceware.com.  Participants are asked to call the assigned number approximately 10 minutes before the conference call begins.

Beginning two hours after the call, a replay of the conference call will be available until 11:59 p.m. on Nov. 4, 2003. The replay can be accessed by dialing (800) 642-1687 and entering the following pass code: 3549204. Also, ServiceWare will provide a replay of the conference call on the ServiceWare Investor Relations Web site.

About ServiceWare
ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare’s Cognitive Processor®, a patented self-learning search technology, ServiceWare EnterpriseÔ and ServiceWare ExpressÔ enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including EDS, H&R Block, AT&T Wireless, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. Outside North America, call our international office at +(44) (0) 1280.826345.